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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.1
(713 reviews)

Business Details

1765 22nd Street, Oak Brook, IL
60523, United States
(630) 928-7707

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Oak Brook is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1765 22nd Street, Oak Brook, IL
60523, United States

Hours

Reviews

4.1
713 reviews
5 stars
403
4 stars
149
3 stars
66
2 stars
27
1 star
68

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the friendly and helpful staff, there were numerous complaints about poor service, including mistakes with orders and lack of attention to customers.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders, missing items, and food quality, leading to dissatisfaction among customers.

Atmosphere

The restaurant's ambiance received mixed feedback, with some enjoying the clean and inviting environment, while others criticized loud music and uncomfortable seating arrangements.

Speed of Service

Customers frequently reported long wait times for orders, especially in the drive-thru, indicating a need for improvement in efficiency.

Food Quality

While some customers enjoyed the freshness and taste of the food, others reported receiving stale or poorly prepared items, affecting their overall experience.
  • GS
    G Sawicki
    Feb 17, 2026
    1.0
    Not good at Panera. I bit into a hard piece of plastic in my chicken noodle soup cup this last Friday. Found another piece in there as as well. Manager and employees were very concerned and gave me another entree and dessert. I could have choked which is why I am posting this. You may want to skip this place.
  • GL
    Gail Lal
    Feb 5, 2026
    1.0
    Spent over $33 dollars on 2 sandwiches and a cup of soup! The sandwiches were awful. I ordered a Caprese on a baguette. The baguette was burned! Not toasted— burnt. There were a few small pieces of stringy dried out tomato and some rubbery mozzarella & a few limp pieces of arugula. There was almost nothing on the burnt bread— but what little was there— was just slopped on. The chicken chipotle avo melt was just a mess.Everything just thrown on & leaking off. I will not waste another dollar at Panera. You would think for these prices their sandwiches would actually have the items advertised in it, the bread would be edible & they wouldn’t look like slop on burnt bread. P.S. This is the third consecutive time I’ve received garbage sandwiches from Panera— so this must be their new business model. Good-bye, Panera. Lots of better places to spend my money!
  • MR
    Marco Roman
    Feb 5, 2026
    1.0
    There was something really hard on the food . I hurt my teeth.
  • SS
    shaneeta sims
    Jan 16, 2026
    5.0
    Hardworking staff ensuring that your order and experience is A+
  • MB
    Melissa Brown
    Dec 10, 2025
    3.0
    Please I BEG you to turn the music down. I come in here nearly every day and the music is always too loud. Even when it's crowded, it's hard to hear myself think. I'm so sorry if this comes off as rude, as it is not my intention, but I just really wish the music was quieter. I have gone to other locations and they are much better because I can actually focus on the work I'm doing. Thank you for your consideration.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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