Chipotle Mexican Grill

Reviews

• NN

  No Name

  4 days ago
  1.0
  BOGUS BOGO email offer! Didn't work in the store and manager wouldn't honor. Said they don't have a button for it. Headquarters said they would put BOGO offer on my rewards account, but I can't access account. Tried everything to reset password. Feels like I am blocked or cancelled. It's so much easier to go to BiBiPop. They have great tasting food and honor their reward offers.
• VH

  Victoria Heeb

  Oct 13, 2025
  1.0
  Literally every time I go into this establishment, they do not have the steam table stocked with food. Went in today and asked for chicken on my bowl and was told it wasn't ready and I'd have to wait 10 minutes. The girl behind the counter stared at me like it was my problem. I'm not sure who is doing food prep, but clearly they need to arrive earlier than 11:00 to start for the day. When you open at 11:00 for the lunch rush, it's probably advantageous to have your food stocked. Done with this place. No plans to visit again as I have given them multiple chances.
• AB

  Anna Banks

  Oct 8, 2025
  1.0
  To Whom It May Concern, I am absolutely appalled by the unprofessional behavior and lack of leadership displayed by this manager. On numerous occasions, I have entered this establishment only to be met with a tense and uncomfortable atmosphere. The energy is often off the moment I walk in, and it’s clear that it stems directly from the manager’s conduct. There have been several times when he has come in yelling and berating his employees — loudly enough for customers like myself to witness. It is incredibly unprofessional and unsettling to be standing in line, trying to place an order, while hearing a manager scream about where one of his employees is. This type of behavior is not only disrespectful but creates a hostile and chaotic environment for both the staff and customers. Today was the final straw. Watching employees walk out in visible frustration after yet another confrontation was deeply concerning. It’s clear that morale is at an all-time low, and the lack of respect and composure from management is entirely to blame. No employee should ever be subjected to that kind of treatment in the workplace, and no customer should have to witness it. As a business owner myself, I find this level of unprofessionalism absolutely unacceptable. I take great pride in how I treat my own team — with respect, communication, and accountability — qualities this manager seems to lack entirely. From what I’ve observed, he not only fails to lead by example but also contributes to a toxic work environment that reflects poorly on your entire establishment. If this is the kind of management behavior that is tolerated, it raises serious questions about the standards and values of this business. I sincerely hope this matter is addressed immediately because I will not be returning until significant changes are made.
• JK

  Jason Kasischke

  Oct 3, 2025
  1.0
  Poor food quality. Small portions but that was fine since it tasted so bad. Flavors off. Cold meat, burnt chips with zero lime flavor. Very dirty, trash overflowing. A mess everywhere and plenty of employees who could've be cleaning.
• LL

  Lashon

  Sep 24, 2025
  1.0
  Me and my family came in for some drinks and instead of the cashier just ringing us up for cups he carelessly walked off. The guy who was taking customers never communicated with his team members that all we wanted was a drink. After standing there for minutes and I had to ask if someone was going to ring us up he said that the lady who was making online orders was going to be right with us. SMH! Y’all need to do better because yall suck!

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