Pizza Hut

3.7
327 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 729 W Highway 50 in O Fallon, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
729 W Highway 50, O Fallon, IL
62269, United States

Hours

Reviews

3.7
327 reviews
5 stars
167
4 stars
53
3 stars
23
2 stars
17
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, both for delivery and carryout, with some orders being canceled without notice.

Customer Service

While some customers praised individual staff members for their helpfulness, others experienced poor service and lack of communication regarding their orders.

Food Quality

Feedback on food quality was mixed, with several customers complaining about undercooked or soggy pizzas, while others enjoyed the food.

Management Praise

Several reviews highlighted positive experiences with managers who went above and beyond to resolve issues and provide excellent customer service.

Cleanliness Concerns

Some customers expressed concerns about sanitation practices, particularly regarding staff not wearing gloves or masks.
  • AC
    Alex Castillo
    3 days ago
    2.0
    Good luck getting a manager to fix anything here. We order every Friday and now we're done. The order is never right and it's either over cooked or under cooked. This place used to be a good spot.
  • RP
    Romik Pupkin
    Dec 27, 2025
    1.0
    DELIVERY FOOD NEVER READY ON TIME.THIS PEOPLE IS VERY SLOW OR LAZY.EVERY TIME WHEN I COME TO PICK UP ORDER-NEVER READY.I RECIEVED DELIVERY ORDER LONG TIME AGO AND ORDER STILL NOT READY. THIS PLACE IS NOT BEASY,YOU CAN SEE. WHAT THEY ARE DOING HERE INSIDE ???? SOMEBODY MAYBE KNOWS WHY THEY SO SLOOOOOOW. I DON'T RECOMMEND THIS PLACE TO ANYONE. PEOPLE DON'T PLACE YOUR ORDERS HERE. USELESS.👎👎👎👎👎👎👎👎👎👎👎👎
  • OW
    omar watson
    Dec 23, 2025
    5.0
    Great experience
  • MJ
    Michael Jennings
    Dec 22, 2025
    1.0
    Involve yourself with this absolute clown show at your own risk. I urge you not to pay for carry out tell your correct order is setting in front of you. Placed order nearly an hour early for 6:30. After being there for 40 minutes after pick up time. One employee, who appeared to be aimlessly wondering from one area to another stopped to tell me they were “going to make it fresh” for me. Which seemed like an odd thing to say, since there would be no other way they could possibly produce my food that wasn’t ready. At 50 minutes after another employee, who one could imagine had possibly heard stories about how the inside of a Pizza Hut operated ,seeing as how he would occasionally cut up a couple of the pizzas that where stacking up at the end of the oven, told me that the olives had been left off my pizza and it was being remade. (I had a meat lovers and a pepperoni) 🤷‍♂️. I pointed out this hole in his logic which appeared to puzzle him greatly. At 1 hour after I told him if my order wasn’t ready I would need my card refunded so I could go. He basically ignored me as he got a few more pizzas off the pizza laiden oven end. Pizzas for who, no body knows. They weren’t for any of the half dozen or more people in the lobby with late orders. Including two drivers. One of which had been there nearly as long as I had. At an hour and 5 I got his attention again and made it clear the refund was nonnegotiable . This took nearly 10 minutes. (The receipt printer was out of paper) took some time to discover. The computer monitor was actually turned to me as if I might provide a clue as to what the problem might be. In the over an hour I was there I saw 3 maybe 4 pizzas actually leave the front of the store. And the first Lady to score they sent out without her breadsticks. Complete anarchy. Props to the one lady in the back that appeared to be diligently putting pizzas together one after another the whole time. But to what end? So home to a house full of hungry people and to start putting something together. Would have been a late dinner for us with an on time pick up. I seriously believe I could have stayed there another half hour, a whole hour and my odds of getting my order would not have markedly gone up. What happened to those other poor souls waiting is hard to say?
  • JS
    JILUKARA SAICHAND
    Dec 1, 2025
    5.0
    I love the food

Frequently Asked Questions About Pizza Hut

What are the opening hours of Pizza Hut at 729 W Highway 50, O Fallon, IL?

Pizza Hut is open daily from 9:00 AM. Sunday to Thursday it closes at midnight, while Friday and Saturday it stays open until 1:00 AM.

What services does Pizza Hut offer at this location?

This Pizza Hut location offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.