McDonald's

3.1
1359 reviews
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Business Details

1610 W Highway 50, O Fallon, IL
62269, United States
(618) 624-3648
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1610 W Highway 50, O Fallon, IL
62269, United States

Hours

Reviews

3.1
1,359 reviews
5 stars
383
4 stars
248
3 stars
232
2 stars
149
1 star
347

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions, leading to a frustrating experience.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about soggy fries and incorrect items.

Drive-Thru Experience

The drive-thru service was frequently criticized for long wait times and lack of communication, with some customers leaving without placing an order.

Staff Friendliness

While some customers praised friendly staff, many others noted unprofessional behavior and a lack of customer service skills.

Cleanliness Concerns

Several reviews highlighted issues with cleanliness, including dirty bathrooms and overall unsanitary conditions.
  • JS
    Jackson Smith
    6 days ago
    1.0
    Absolutely trash. Food quality is bad, getting yelled at through the machine to order 3 times wasn’t enough, so make me sit in the drive though pick up spot for 35 minutes for a single smoothie. What is wrong with you people.
  • AJ
    Alesia Jackson
    Nov 11, 2025
    4.0
    I got the caramel machiato. It wasn't sweet like it usually is. The window person was rushing which is understandable.
  • TK
    Tim Kohrmann
    Oct 23, 2025
    5.0
    I was thru the drive thru on 10/23/25 at about and I was greeted by an great attitude I think the person was Tamaya and the food was fresh I would highly recommend.
  • BB
    buddha72683
    Oct 22, 2025
    1.0
    Went for the boo buckets they said they had one of each but only had one. They ignored when I questioned it . Then just said goodnight. A little curiosity please.
  • NR
    Nicole Richter
    Oct 12, 2025
    1.0
    This McDonald's was horrible, everything went completely wrong. First, I wanted ice cream, of course, it was unavailable. Then I ordered double fries for all of my kids meals and instead they all came with apples and fries. They also forgot my order of small fries for myself. My sweet teas were incredibly watered down, they tasted like sugar water. My daughter's frozen coca cola tasted as if they just gave her snow, there was no flavor. The lady also looked irritated I asked for ketchup.
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Frequently Asked Questions About McDonald's

What are the operating hours for dining at this McDonald's location?

This McDonald's in O'Fallon, IL is open daily from 6:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 6:00 AM to 11:00 PM, and stays open until midnight on Fridays and Saturdays.