McDonald's

3.1
1369 reviews
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Business Details

1610 W Highway 50, O Fallon, IL
62269, United States
(618) 624-3648
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1610 W Highway 50, O Fallon, IL
62269, United States

Hours

Reviews

3.1
1,369 reviews
5 stars
385
4 stars
248
3 stars
236
2 stars
151
1 star
349

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Consistency

There were mixed reviews on food quality, with some customers receiving fresh food while others complained about cold or incorrect items.

Staff Attitude

Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of customer service skills.

Cleanliness Issues

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and overall cleanliness concerns.
  • TB
    Thia Brockelman
    4 days ago
    3.0
    They have the cool light up tables inside and when I’ve eaten inside it’s been nice but they purposely ignored me when I went through the drive thru. No one else was in line and it took forever for someone to come on the speaker and then they told me to just order when I was ready but after I started to talk no one responded at all. We sat at the speaker for 5 mins waiting and they just never answered so I drove past the window and a girl was sitting there doing nothing
  • KB
    kc bedel
    4 days ago
    5.0
    At 9am on 01/08/26 I'm writing this review as I don't know the ladies name but the drive thru lady is a show of Above & Beyond customer service. The food, service, and atmosphere are all 5 stars. I appreciate you and the world needs more of you.
  • MC
    Mike C
    Jan 4, 2026
    3.0
    It's McDonald's...basic fast food, don't expect much for customer service and your expectation will be solid.
  • JM
    Jermaine McNeese
    Dec 13, 2025
    3.0
    Hey it’s McDonalds… it’s aight. Weird that the portions come out so small sometimes and other times it’s like wow I get this at McDonald’s? The inconsistency is just agh and given the prices for things you’d think that they could encourage management to do some trickle down work ethics or find workers that have a little more manners. I don’t want servants by any means but just a nice foundation of respectable manners like maybe thanks yous, sorry for your wait, or hey we have a lot coming in do you mind while we get this together? Simple things like that go a very long way in the service industry and sometimes it even makes the hard pill of eating slightly overpriced microwaved items that much easier ya know! But I do appreciate the business, the workers, and their efforts!
  • KM
    Kamron Morgan
    Dec 7, 2025
    5.0
    In my experience, this is the best McDonalds in the area. The food has been fresh and correct the past dozen or so times that I’ve gone and it’s hard to beat that record
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Frequently Asked Questions About McDonald's

What are the operating hours for dining at this McDonald's location?

This McDonald's in O'Fallon, IL is open daily from 6:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 6:00 AM to 11:00 PM, and stays open until midnight on Fridays and Saturdays.