McDonald's

3.0
1188 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
109 E Highway 50, O Fallon, IL
62269, United States

Hours

Reviews

3.0
1,188 reviews
5 stars
307
4 stars
194
3 stars
196
2 stars
121
1 star
370

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding 20-30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.

Employee Conduct

Numerous complaints were made about rude and unprofessional behavior from staff, including swearing and ignoring customers.

Cleanliness

The restaurant was described as dirty and unsanitary, with specific mentions of filthy bathrooms and unclean dining areas.

Management Issues

Customers expressed dissatisfaction with management's responsiveness and overall handling of service and staff behavior.
  • HS
    Hailey Snow
    5 days ago
    1.0
    Got an online order and a blonde manager and drive thru workers were so rude/mad at everyone for no reason :( could hear them being mean to the people in front of me and behind. I worked drive thru for a long time so I get it, but it was quite shocking. Didn’t get one of my meals and part of another after pulling up and waiting, employee just walked inside when he saw me trying to get his attention to let him know. I was scared to go inside (yall I can’t express how bad the vibes were) so I called the next day. Said they can’t refund over the phone, so my husband (worked fast food at the time and is sooo chill) ran up to get a quick refund with receipt and pictures in hand. A male employee that has worked there for years cut him off and yelled at my husband for not getting a refund the night before and told him to get out. Threatened to hurt him if he didn’t. I filed a report with the FTC for my refund. Got a call back from manager and was asked drive to some corporate office. Closed my FTC case, but why would I be expected to work and use gas for money to get back money a $200 billion company owes me?
  • AL
    Adam LeTang
    Jan 4, 2026
    2.0
    They need to check their hours. Google says they open at 5. Showed up at 510, and no one there to take orders.
  • FD
    Fred Duck
    Dec 19, 2025
    1.0
    Ordered 6 triple cheese burgers got 4 and when called they told me they send a gift card for the 2 hopefully I get spent $38 and wasn't worth it
  • SS
    Sweets
    Dec 14, 2025
    3.0
    I get that place is usually busy but doesn't matter how you order (kiosk, drive thru or app) it always takes forever to get your order. Kids wanted food from here the other day so I stopped. For 4 McChickens, 2 drinks, and 2 fries took almost half an hour and the fries were cold.
  • JG
    Joseph Garrison
    Dec 5, 2025
    1.0
    Update: I went through the trouble of following the link provided in the comment. Did all of the work to do a feedback on the McDonald's website and then it failed to submit and told me something went wrong I went to this McDonald's on 11/16/25 and it was by far the worst experience I have ever had going to McDonald's. This particular McDonald's is one of the worst ones I have been to. First problem was when I pulled up to pay for my food at the 1st window, the girl was sitting in a chair with her back to the window on her phone. She proceeded to ignore the window and propped her phone up and started recording herself doing a TikTok dance on her phone. I finally pulled up to the second window and the guy at that window was nice and helpful. He wasn't wearing a uniform though and was in sweats and a long sleeve shirt, but he was the most helpful employee I encountered. Second problem was that they didn't put BBQ sauce in the bag so I had to go inside and wait for someone to finally look over. I finally got their attention and got the BBQ sauce. I get home and not a single item that I customized is correct. I asked for a kid's meal with a cheeseburger, only cheese. It had all the toppings on it. I asked for a McChicken, add pickle, onion, and cheese. It didn't have any of that, but I was still charged for the cheese. The food also was barely warm. The quality of this McDonald's has significantly dropped and it seems like management doesn't care (judging by the recent reviews). This is the closest McDonald's to me, but I will definitely be driving further to go to one that is more competent and cares about the quality of their products.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's restaurant in O'Fallon, IL?

The McDonald's at 109 E Highway 50 in O'Fallon, IL is open daily from 5:00 AM to 11:00 PM. On Fridays and Saturdays, it closes at midnight.

Does this McDonald's location have a drive-thru and what are its hours?

Yes, this McDonald's has a drive-thru. It operates from 5:00 AM to 11:00 PM daily, and on Fridays and Saturdays, the drive-thru is open until midnight.