Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Shiloh IL Greenmount Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.6
423 reviews
5 stars
111
4 stars
43
3 stars
34
2 stars
33
1 star
202
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
The quality of food was inconsistent, with complaints about undercooked items, cold food, and unsanitary conditions.
Management Issues
Many reviews highlighted a lack of effective management, with disorganized operations and unprofessional behavior from staff.
Customer Experience
Overall customer experiences were negative, with many stating they would not return due to the combination of poor service and food quality.
- ASAndrea S6 days ago5.0Spouse had a craving for wingstop fries. I got on here to take a look and was worried because of the reviews, however, DoorDash was running a good deal so figured we would give it a try. Order was so quick and food was properly prepared and fresh. Whoever was working tonight cared about their quality!
- EMEvan MeurerDec 6, 20251.0Don’t expect to get your food on time. You’ll be waiting for a while. Does not matter if you order in person or online.
- JWJohn WilliamsNov 21, 20251.0I came to this Wingstop and ordered 10 pieces combo and large corn ! Remind u I stay 40 minutes away! They gave me all drumlettes! Tried calling no answer ! I go back up there because my order was over $20! The owner was rude and didn’t want to make it right saying if you don’t request you could possibly get all drumlettes which is first I have heard ! I was always told u get half and half unless u request ! He got the nerve to count the wings which was 8 because I didn’t put the one I bit off back in and say I can give u 4 drum and 4 flats in rude way which was greasiest chicken I ever taste ! Never again ! Poor service! They should have replaced my whole order because now my fries ,corn cold and mistake on there end also I a get cup with a hole in bottom that spilled all over my car ! Poor poor service ! Management need to be trained how to be polite and acknowledge the customer right! Who trying to get free chicken when spending over $20! Fire the whole evening crew even the light skin black rude manager ! They dumped whole box salt on the wings as my replacement! Never will I eat there again
- DGDria GillNov 15, 20255.0Nice and fast service and then wings be BUSSIN
- TYTabitha YanceyOct 28, 20251.0I did not feel like cooking today so I decided to order some Wingstop. Placed an order for a wing combo, picked it up, and came home. I got home and found that there were no fries in my bag. I called to report such and was put on hold forever. Once someone came back to the phone, I told him what happened. He asked for my name and put me on hold......but he didn't really put me on hold. I could hear everything he said. This man said, "I know we put fries in there. I don't believe her." He came back to the phone and I honestly lost it. Told him I heard him and asked him why would he say something like that??!?!? He simply repeated that he doesn't believe me. I SCREAMED...."Why would I take the time to CALL you and LIE about some fries?!?!?!!?? ARE YOU KIDDING ME!?!?!?!?" I asked for the manager....he told me he was the manager. All I could waa laugh in complete disbelief and told him I was going to call corporate to report this terrible service. He told me to do what I need to and then said since this call has gone left, I'm going to hang up.I am outdone. CUSTOMER SERVICE IS TRASH!!!!!!!!!! I spent $27.....why would I lie about some $3 fries?!?!?! Wingstop will never get another dime of my money!!!!!!! And the manager of this store should be fired for this behavior!!!! I will also add that I requested for my wings to be well done...they were soft. And the corn was old and cold. If I could give them zero stars I would!
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings does Wingstop Shiloh IL Greenmount Rd offer?
Wingstop offers classic or boneless wings as well as tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the operating hours for Wingstop in O'Fallon, IL?
Wingstop is open from 10:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.
Does Wingstop provide delivery and pickup services?
Yes, Wingstop offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a drive-through option available at this Wingstop location?
No, this Wingstop location does not have a drive-through service.
Where is Wingstop located in O'Fallon, IL?
Wingstop is located at 1118 Merchants Way Suite 110, O'Fallon, IL 62269, United States.
Which payment methods are accepted at Wingstop?
Wingstop accepts American Express, Discover, Mastercard, and Visa credit cards.
Can I order Wingstop online or through a mobile app?
Yes, you can order Wingstop online through their website or via the Wingstop app available on iOS and Android devices.
What other food options are nearby Wingstop in O'Fallon, IL?
Nearby food options include Five Guys for burgers, Wasabi Sushi Bar for Japanese cuisine, Taco Bell for Mexican fast food, and Outback Steakhouse for American steakhouse dining.
Are there places nearby Wingstop where I can get a coffee or smoothie?
Yes, nearby spots for coffee and smoothies include Starbucks and Smoothie King, perfect for a drink before or after your meal.
What personal care services are available near Wingstop?
Customers can find beauty and spa services nearby such as European Wax Center for waxing, AQ Nail Spa for nail care, and Massage Envy for massages and skincare.