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Wingstop

2.6
(427 reviews)

Business Details

(618) 505-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Shiloh IL Greenmount Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
1118 Merchants Way Suite 110, O'Fallon, IL
62269, United States

Hours

Reviews

2.6
427 reviews
5 stars
113
4 stars
43
3 stars
34
2 stars
34
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and unfulfilled orders.

Food Quality

Food quality was inconsistent, with reports of undercooked items, cold food, and incorrect orders.

Management Issues

Management was frequently criticized for being unprofessional, unresponsive, and failing to address customer complaints effectively.

Cleanliness and Organization

The establishment was described as messy and disorganized, with staff not adhering to hygiene standards.
  • MB
    Mitchell Berry
    Feb 10, 2026
    2.0
    As a doordasher, this is one of the pick up locations I dread the most. Always 20+ minute waits, orders never started until get there, and for some reason always back up and a lobby full of annoyed customers. I don't blame the staff, they look overworked, understaffed, and the location is poorly designed to be functional/efficent to keep up with the order quantity they received. Store front always looks like it's in disrepair/mid cleaning, but gave up cause they are constantly swamped. Not the worst wing stop location to go to, but that's not high praise.
  • PW
    Patrick Wilke
    Jan 27, 2026
    5.0
    Fantastic location very friendly people and my wife and love the hot food. Thanks for being awesome Mackenzie and Sam
  • JG
    Joshua Gaertner
    Jan 20, 2026
    5.0
    This wingstop is consistently better than other locations near me (Collinsville). They always season appropriately and I haven’t been disappointed yet
  • CL
    Carrie Lewis
    Jan 18, 2026
    1.0
    This manger is rude, makes me never want to come back to this wingstop cause I do not want to deal with him again, I will make sure tell friends and family what I’ve been threw so they don’t come either
  • AS
    Andrea S
    Jan 6, 2026
    5.0
    Spouse had a craving for wingstop fries. I got on here to take a look and was worried because of the reviews, however, DoorDash was running a good deal so figured we would give it a try. Order was so quick and food was properly prepared and fresh. Whoever was working tonight cared about their quality!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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