Many customers reported poor and unprofessional service, with rude staff and long wait times.
Order Accuracy
Numerous reviews indicated frequent issues with incorrect orders and missing items.
Speed of Service
Customers expressed frustration with slow service, particularly in the drive-thru, contradicting the 'freaky fast' promise.
Food Quality
While some customers enjoyed the food, there were complaints about freshness and incorrect preparation.
MD
Margaret DeLong
Dec 21, 2025
2.0
My order taker was Chase. First of all, he asked me if I wanted cheese on my sandwich without telling me that it was an upcharge. When I got to the window in the drive thru, I asked if they could please cut my sandwich in half. I even heard the person I asked tell somebody else to cut it in half. Then someone different handed me my sandwich and I asked again if it was cut in half and she said, “it should be.” It was NOT. I am very irritated because this ruined my day as I am on my break at work and wanted to save half the sandwich for later. Instead I had to eyeball how much to leave. I wonder if it was an upcharge to cut it in half as well…
TA
Tiff Ani
Nov 23, 2025
1.0
Customer Service horrible
TC
Tyler Caldieraro
Nov 21, 2025
5.0
My order is always correct and comes out quick. The best jimmy john’s around!!!
DH
Dan Holloway
Nov 4, 2025
4.0
Food is good but staff are not very welcoming. It feels like a "what do you want" place, even for mobile pickups
RR
Rated R. For Real
Oct 22, 2025
2.0
I went here on 10/22/25 and was provided a burnt sandwich. I will never go to another Jimmy Johns again.