Jimmy John's

3.8
366 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1171 N Green Mount Rd, O'Fallon, IL
62269, United States

Hours

Reviews

3.8
366 reviews
5 stars
186
4 stars
66
3 stars
28
2 stars
27
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and unprofessional service, with rude staff and long wait times.

Order Accuracy

Numerous reviews indicated frequent issues with incorrect orders and missing items.

Speed of Service

Customers expressed frustration with slow service, particularly in the drive-thru, contradicting the 'freaky fast' promise.

Food Quality

While some customers enjoyed the food, there were complaints about freshness and incorrect preparation.
  • MD
    Margaret DeLong
    Dec 21, 2025
    2.0
    My order taker was Chase. First of all, he asked me if I wanted cheese on my sandwich without telling me that it was an upcharge. When I got to the window in the drive thru, I asked if they could please cut my sandwich in half. I even heard the person I asked tell somebody else to cut it in half. Then someone different handed me my sandwich and I asked again if it was cut in half and she said, “it should be.” It was NOT. I am very irritated because this ruined my day as I am on my break at work and wanted to save half the sandwich for later. Instead I had to eyeball how much to leave. I wonder if it was an upcharge to cut it in half as well…
  • TA
    Tiff Ani
    Nov 23, 2025
    1.0
    Customer Service horrible
  • TC
    Tyler Caldieraro
    Nov 21, 2025
    5.0
    My order is always correct and comes out quick. The best jimmy john’s around!!!
  • DH
    Dan Holloway
    Nov 4, 2025
    4.0
    Food is good but staff are not very welcoming. It feels like a "what do you want" place, even for mobile pickups
  • RR
    Rated R. For Real
    Oct 22, 2025
    2.0
    I went here on 10/22/25 and was provided a burnt sandwich. I will never go to another Jimmy Johns again.