Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 170 W North Avenue! Dive into the authentic taste of Chicago Street food at our 20-30s Gangster themed restaurant, just 1.6 miles from I-290. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
4,628 reviews
5 stars
3,109
4 stars
897
3 stars
298
2 stars
125
1 star
199
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food as delicious and consistent with Portillo's standards, there were complaints about cold food, incorrect orders, and a decline in portion sizes.
Service Issues
Several reviews highlighted poor service experiences, including forgotten items, long wait times, and unhelpful staff, particularly during busy hours.
Atmosphere
The atmosphere received mixed reviews; some enjoyed the nostalgic vibe, while others noted cleanliness issues and discomfort due to temperature.
Pricing Concerns
Customers expressed dissatisfaction with high prices, especially in relation to portion sizes and food quality.
Staff Friendliness
Many customers appreciated the friendly and helpful staff, although there were instances of poor customer service reported.
- DTDaniel Tantalean3 days ago5.0best dogs in town
- MFManuela FulgencioNov 15, 20255.0I'm always pleased with their customer service. I love it.
- NCNatasha ConleyNov 11, 20252.0Did an online order, got there waited at the window. just for them to tell me I can only pick up an online order inside ok fine. get inside go to the first register, I see.I can't pick my order up from there either.I have to go to the bar to pick my order up, get to the bar. No one's there. I waited until I couldn't wait anymore. Yelled for someone to come help me. got my food and left. The fries were so salty I couldn't eat them , my beef was dry I won't be back.
- AKA KOct 26, 20251.0FOGOT my sauces on uber eats for my chicken tenders.
- MTMichael TollOct 23, 20255.0Classic Chicago dishes, can't go wrong with anything. The chocolate cake and shakes are a perfect way to end the meal!
Frequently Asked Questions About Portillo's Northlake
What are the drive-through hours at Portillo's Northlake?
The drive-through is open Monday to Thursday and Sunday from 10:00 AM to 11:30 PM, and Friday to Saturday from 10:00 AM to midnight.
Where is Portillo's Northlake located?
Portillo's Northlake is located at 170 North Ave., Northlake, IL 60164, USA.
What type of food does Portillo's Northlake serve?
Portillo's offers Chicago-style fast food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salads, and desserts like chocolate cake shakes.
Does Portillo's Northlake have seating for families and children?
Yes, Portillo's Northlake is family-friendly, welcomes children, and offers seating including high chairs and wheelchair accessible options.
What payment options are accepted at Portillo's Northlake?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Is there a drive-through available at Portillo's Northlake?
Yes, Portillo's Northlake has a drive-through for convenient service.
Can I order delivery or catering from Portillo's Northlake?
Yes, Portillo's Northlake offers delivery and catering options to bring their Chicago favorites to you.
Are there any coffee shops near Portillo's Northlake?
Yes, nearby coffee shops include Dunkin' and Dulce Diva Cafe, great spots to grab a coffee before or after your meal at Portillo's.
What entertainment or shopping options are near Portillo's Northlake?
Near Portillo's, you can visit Sam's Club for wholesale shopping or check out North Lake North for a cafe and lake views, perfect for relaxing after your meal.
How can the nearby public transit or local services help me visit Portillo's Northlake?
Nearby services like Chase Bank and Northlake Recruiting make the area convenient for errands before dining, and T-Mobile or Total Wireless are nearby for any phone needs when visiting.