We have been family owned since 1982, when we began our dream of the Once Upon Family of Restaurants, We made several promises ... We dedicated ourselves to providing clean and inviting atmospheres with pleasant and efficient service where you always see the same friendly faces - a place where every customer would feel at home. We also dedicated ourselves to providing food which is not only delicious, but mouthwatering and addicting. We offer healthy, authentic food that's prepared right before your eyes. Our food is so delicious that it speaks for itself and makes you want to come back.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.