Giordano's

4.1
135 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantGiordano's
Famous Chicago-style deep dish pizza right in your neighborhood. Visit us for a family-friendly atmosphere and delicious food or order your meal online for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Giordano's
253 Genesis Way, North Aurora, IL
60542, United States

Hours

Reviews

4.1
135 reviews
5 stars
99
4 stars
5
3 stars
3
2 stars
5
1 star
23

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the delicious pizza, particularly the deep dish, and noted large portions.

Service Issues

Several reviews highlighted poor customer service experiences, including long wait times, incorrect orders, and unhelpful staff.

Friendly Staff

Many customers appreciated the friendly and welcoming demeanor of the staff, contributing positively to their dining experience.

Operational Challenges

Multiple reviews mentioned issues with order accuracy, delays in service, and problems with online ordering.
  • SM
    Sophie Marie
    1 day ago
    1.0
    Terrible service and food was over 40 min late. Said it wasn’t even in the oven at the time they told me to come over the phone. Couldn’t offer refund because “they just put it in the oven” 5 minutes AFTER I walked in. Absolutely terrible customer service and you’d think after 4 months of being open they’d tell you accurate times
  • CN
    Chris Neal
    Dec 31, 2025
    5.0
    Amazing Pizza ! Just as I remembered ! Ordered online to make sure it was hot to eat in their seating area ! Great help and very friendly staff !!! Love it !!! We’ll be back !
  • WH
    wesley holland
    Dec 29, 2025
    3.0
    We are very excited about the new location! Have Ordered 3x's already! We love the fact they have gluten free pastas, as we just found out our daughter has celiac disease. We are at the point where she is excited to try new gluten free options. Unfortunately all 3x's we have ordered, they have not had the gluten free pasta available. Kinda of a bummer!!!! Take it off the menu or start making it available! Don't love having to make a separate gluten free meal at home, when the point of ordering out is not to cook!
  • JM
    Jimmy Marczuk
    Dec 27, 2025
    1.0
    Wish I could give zero stars. Placed a WELL DONE order for pick up and after waiting forever we had to actually go home and cook our pizzas. When I asked to be partially compensated the owner gave a bunch of excuses as to why he had to charge me full price in a half assed effort to keep me as a customer in the future. What a joke! Being busy should be a given and not an excuse. Nevertheless, I am following through with a warning to potential customers to patronize at their own risk. This establishment clearly does not care about its customers.
  • DW
    Devia Washington
    Dec 24, 2025
    1.0
    Ordered 1 Large sausage 1 medium pepperoni 1 order of wings to be delivered on Christmas Eve at 6P. Spoke to a pleasant gentleman saying hold we will make an adjustment to deliver to my ADDRESS . At that point, I only needed clarification on delivery address. As I was prepared to go onsite for pick up. The man came back saying they can deliver. 1 hour and 30 minutes passed I received a notification saying my order was delivered. Opened my door my food was on not on my porch . I walked down further. My food was 3 addresses down on my neighbors porch. No one rang my doorbell at all!! Called the store the MOD stated he needed to speak with his OWNER AFTER I ASKED FOR A MANAGER TO FIGURE IT WHAT THEY COULD DO! Called me back stating he can have the driver pick up the previous order and deliver a new pizza. I said I would like to speak with the owner he said the owner advised I am irate and to give me a new pizza and take everything else back!! As I stated, please do! I DO NOT EAT FOOD OFF THE GROUND!! PAYING 80$ for food to be left on the GROUND!! Awful customer service!! The manager only cares for his job stating he has to make a living. And the fact that it’s Christmas Eve. Highly disappointed!!!!

Frequently Asked Questions About Giordano's

What type of pizza is Giordano's famous for?

Giordano's is famous for Chicago Style Deep Dish Pizza, known for its stuffed deep dish crust and rich flavors.

What are the opening hours of Giordano's during weekdays?

Giordano's is open from 11:00 AM to 9:00 PM from Monday to Thursday and on Sunday, and until 9:30 PM on Friday and Saturday.