CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Norridge is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported poor service, including slow response times and dismissive staff.
Food Quality
While many enjoyed the food, there were complaints about food freshness and availability, particularly regarding popular items like bread and mac and cheese.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in restrooms and dining areas.
Positive Experiences
Despite the negatives, many customers praised specific staff members for their friendliness and excellent service.
Pricing Concerns
Some customers felt the prices were high relative to the portion sizes and quality of food.
AK
Apolinary Kowalczyk
Jan 1, 2026
5.0
My favorite Panera
DD
Derek D
Dec 18, 2025
1.0
Let’s start with service , this is at 6pm waiting for someone to help me so I can order , no one is in front except some old guy cleaning equipment. No hi no hello no nothing so I walked away hoping I can order on the machine - the next set of of customers walk in same thing , next customer walks in and this guy wakes up and says can I help you while he is cleaning the machine still and he is spraying cleaning spray all over the bake goods lol. Bottom line is this place and this company is definitely on it way out, you can tell the food is below average and can’t even call this fresh anymore , customer service is obviously long gone and definitely not a priority and zero training that’s obviously desperately needed.
And that’s my sad story …..
ZA
Zuleima Atempa
Dec 14, 2025
1.0
The worst service I’ve experienced. I walked in to buy expensive soup that goes with my complimentary bread. The cashier says “we’re out of bread” as i’m looking at the rack full of fresh bread. He then tells me, let me ask my manager if I can use that bread. Manager tells me no. What kind of bs answer is that?? Manger obviously doesn’t care about their customers. Avoid this place
JJ
Japanidk
Nov 30, 2025
4.0
Kind of messy but amazing food.
SD
Smile A lot - Draven
Nov 8, 2025
3.0
The bread bowls soups are my favorite but are always out of stock during the evenings on any given day. It’s currently 4pm. They close at 9pm. How they always out? I’ve only manage to get them during lunch. Food is good but I can never enjoy a warm cozy evening with the bread bowl. Make another batch in the afternoon if freshness is what they’re worried about.