CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Norridge is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple reviews highlighted poor customer service, including rude staff and slow service, leading to a negative dining experience for some customers.
Food Quality
While many customers praised the food as delicious and fresh, there were complaints about food availability, such as being out of popular items like bread and mac and cheese.
Cleanliness Concerns
Several reviews pointed out cleanliness issues in the dining area and restrooms, indicating a need for better maintenance.
Positive Experiences
Despite the criticisms, many customers expressed love for the food and the overall experience, noting friendly staff and good service at times.
EH
Emanuel Hernandez
Feb 16, 2026
5.0
The new protein breakfast blt sandwich was great
RM
Rebecca McCullough
Feb 11, 2026
2.0
The only reason I ordered online is because I'm at work. This is the 2nd time with no fork, knife, and salad dressing for my salad. How am I supposed to eat? My hands? This will be the last time I spend my hard earned dollars with you.
GR
G Reta
Feb 3, 2026
5.0
Liz, the general manager, is helpful, professional amd friendly! She introduced herself and was available to speak with, which was a nice, personal touch! The team preps and serves the food, hot and fresh, in a timely manner. The portions for the 'pick two' are generous at this location. The customer service here tonight was excellent from start to finish! Thanks to the whole team!
JT
Jae Tee
Feb 3, 2026
5.0
Liz, the GM, made it a very welcoming and top tier customer service experience. Quality of food was great. Employees, as well as Liz, were great with making sure we were well accommodated. Thank you so much again!!! And my family and I will definitely be back again and again.