Chipotle Mexican Grill

Reviews

• JC

  jocelynn carrillo

  Jan 4, 2026
  1.0
  I went in today to buy a Chipotle and the service has definitely gone downhill. They had about 3 hours to close and the server refused to give me more white rice, said I only could get one scoop so it would last the rest of the night. Also, there weren’t any proteins only chicken. Staff was rude and the area where they serve was a mess/sloppy. I have been coming here for years and never had any issues until now. Goes to show that a place can go downhill due incompetent staff and no management around….
• AG

  Alejandro Garrido

  Dec 26, 2025
  1.0
  Horrible pick up experience every time. Staff has absolutely zero sense of urgency. It’s my fault that I keep giving them another chance.
• MM

  Maniek

  Dec 23, 2025
  1.0
  They messed up my order ! Also I took almost an hour to get my food delivered.
• JV

  Jordan Vallejo

  Dec 23, 2025
  1.0
  SCAM ALERT!!!! I am writing to formally report an incident that occurred today at approximately 11:45 a.m. at your Chipotle location. My 15-year-old son was sent into the store with a legitimate $100 bill that I had just withdrawn from the bank. Shortly after entering the store, he contacted me stating that an employee refused to accept the bill, claimed it was counterfeit, and would not return it to him. He was instead told to use another form of payment. I immediately went to the store to address the situation. When I questioned how the bill could be counterfeit given that it came directly from the bank, the employee stated that she had “checked” it. I was shown that she had marked the bill with a Sharpie, which is not a proper or professional method of verifying currency. She later claimed that the bill had also been checked using a machine located in the back of the store, which raised additional concerns, as such verification tools should be readily accessible at the register. Most concerning was the fact that the employee initially refused to return the bill to my son despite not accepting it as payment. This placed him in an uncomfortable and embarrassing position and created the appearance that the store was attempting to retain his money without providing service. At no point was an apology offered to my son or to me, even after the situation was clarified. Instead, mall security was threatened. The manager on duty did not intervene appropriately, did not examine the bill himself, and did not offer an apology for the treatment of a minor customer who was wrongly accused. This lack of professionalism and basic customer service was unacceptable. Chipotle should ensure that employees are properly trained in handling and verifying currency, especially when dealing with minors, and that managers take responsibility for resolving conflicts respectfully and appropriately. Due to this experience, I will no longer be patronizing this location. I hope this matter is taken seriously and addressed to prevent similar incidents in the future.
• RC

  Rosemary Del Cid

  Dec 10, 2025
  1.0
  This has to be the worst Chipotle anywhere. Slow, sloppy service. Zero urgency, told my husband kids menu didnt come w anything, burrito was so gross w sour cream and guac dripping out every which way, my salad had like 5 lettuce leaves and a pound of sour cream. Just awful. Hadn't been in years. Now I remember why.

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