Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 202 Landmark Drive! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 2.0 miles, 3.0 miles, 4.3 miles from Illinois State University campus, Illinois Wesleyan University campus, Central Illinois Regional Airport. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
4,617 reviews
5 stars
2,923
4 stars
862
3 stars
387
2 stars
175
1 star
270
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the Chicago dogs and Italian beef sandwiches, but many reported issues with cold or overcooked items, particularly burgers and fries.
Service Consistency
While some reviews highlighted friendly and attentive service, others noted slow service, order mix-ups, and unhelpful staff, especially during busy times.
Cleanliness
The restaurant was generally described as clean, but some customers reported dirty tables and restrooms.
Value for Money
Many customers felt the food was good but noted that prices have increased, leading to mixed feelings about value.
Ordering Experience
The electronic ordering system was appreciated for its speed, but there were complaints about confusion regarding online orders and order accuracy.
- MMM6 days ago2.0Only restaurant Ive encountered in town out of 40+ places I've eaten that doesn't take discover network debit cards. What year is this? On top of that several times now we've came in to pickup food only to find it stolen off the pickup shelf, forcing us to wait around for it to be remade. If it's such a problem, it needs to be out of the reach of customers until they verify their order.
- AFAlex FlemingNov 12, 20255.0shoutout portillos in normal. I ordered online and didnt get my entire meal and they gave me a full refund and remade the entire meal. Great service and experience.
- JGJared GahmNov 10, 20255.0We have been going here since it opened. This was my go to place when I lived in Chicago and now we get to have it as often as we want. Love this place
- RRRich RNov 6, 20251.0Sure would be nice if you include ALL our food in our order from DoorDash! How hard is it to read a damn order sheet and check the damn thing? This is the last time I order from this store. Had enough of your inability to perform a SIMPLE job accurately!
- SHStacy HamptonOct 26, 20253.0First time eating Portillos. I got a cheeseburger and my husband got a spicy chicken sandwich. The spicy chicken had a very good flavor but burnt his mouth which means it was too hot. . My cheeseburger was awful. I couldn't even eat it. It was cold and absolutely tasteless except for the burnt corners. The fries that were hot was good but I bit into several that were still half frozen in the middle. The servers were polite and friendly . The place was clean. Not sure we will ever go back.
Frequently Asked Questions About Portillo's Normal
What are the drive-through hours at Portillo's Normal?
The drive-through is open from 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Where is Portillo's Normal located?
Portillo's Normal is located at 202 Landmark Drive, Normal, IL 61761, United States.
What kind of food and atmosphere can I expect at Portillo's Normal?
Portillo's offers authentic Chicago street food including char-broiled burgers, Italian beef sandwiches, Chicago-style hot dogs, and fresh chopped salads in a 30s Prohibition themed, family-friendly atmosphere.
Does Portillo's Normal offer delivery and catering services?
Yes, Portillo's Normal offers convenient delivery and catering options to bring their Chicago favorites right to your door.
What are the payment options available at Portillo's Normal?
You can pay using American Express, MasterCard, and Visa at Portillo's Normal.
Is Portillo's Normal suitable for families and accessible for people with disabilities?
Yes, the restaurant welcomes families and has wheelchair accessible entrances, parking, seating, and restrooms, as well as high chairs for children.
Does Portillo's Normal serve vegetarian options and alcohol?
Yes, the restaurant serves vegetarian food, coffee, beer, and alcohol in general.
What are the restaurant's opening hours?
Portillo's Normal is open from 10:00 AM to 10:30 PM Monday to Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.
What nearby places can I visit before or after dining at Portillo's Normal?
You can visit Illinois State University and Illinois Wesleyan University campuses, which are 2.0 and 3.0 miles away respectively, or the Central Illinois Regional Airport 4.3 miles away.
Are there other dining options near Portillo’s Normal?
Yes, nearby you can find Jimmy John’s, a sandwich shop and fast food restaurant, providing additional dining choices.
Can I find services related to health and wellness near Portillo’s Normal?
Yes, nearby health-related services include Mid-Illinois Hematology & Oncology Associates and Little Wonders 3D 4D Ultrasound centers.