Panera Bread

3.9
725 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

208 Greenbriar Drive, Normal, IL
61761, United States
(309) 454-8666
https://www.panerabread.com/en-us/cafe/locations/il/normal/208-greenbriar-drive
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Normal is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
208 Greenbriar Drive, Normal, IL
61761, United States

Hours

Reviews

3.9
725 reviews
5 stars
360
4 stars
170
3 stars
68
2 stars
40
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, particularly in the drive-thru, with long wait times for orders.

Food Quality

While many customers praised the food, there were numerous complaints about incorrect orders, cold food, and poor presentation.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and unkempt bathrooms.

Customer Service

Feedback on staff interactions was mixed, with some praising friendly service while others reported rudeness and unprofessional behavior.

Order Accuracy

Many customers experienced issues with order accuracy, receiving incorrect items or missing components.
  • CS
    Carina Serna
    Oct 23, 2025
    1.0
    Horrible service! I guess conversation and giggles are more important to the employees there than doing their job!!!
  • JH
    Jay Hammer
    Oct 22, 2025
    2.0
    Love the food. SLOWEST SERVICE EVER! DRIVE THRU TOOK 40 MINUTES with only 3 cars before we ordered! RIDICULOUS!
  • MM
    Marissa
    Oct 14, 2025
    1.0
    Drive-thru order of two drinks and soup took 30 minutes. Staff was inefficient in taking the order and operating the window.
  • MG
    Michael Gerten
    Oct 5, 2025
    2.0
    Today I ordered at the counter instead of the koisk. I explicitly asked for my sandwich not to have onions on my sandwich. The cashier, Kyan, did not mark that on my order and my sandwich did have the onions on it. I am disappointed that I was ignored when ordering, as that was the reason I used the cashier over the kiosk.
  • JR
    Jamie Reed
    Sep 21, 2025
    2.0
    I love Panera but had an unfortunate experience today at lunch. I ordered a pomegranate, hibiscus ice tea that was made behind the counter and supposed to be ready with my lunch order. It was not ready so we asked for it. We were told they’d call out our name when it was ready. Twenty minutes later, it was still not ready. My mom nicely inquired about it. The male worker running the orders pulled it up from behind the counter and slammed it down in anger. When she said, “Is that it?,” he yelled “YEAH!” angrily at her. She was stunned but thanked him anyway. He said nothing. I totally understand mistakes happen. We weren’t even mad. That level of anger directed at my mom seemed completely out of line.
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Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the operating hours of Panera Bread in Normal, IL?

Panera Bread is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.