Panera Bread

Reviews

• CS

  Cathy Sanders

  4 days ago
  5.0
  Quick courteous service. Egg, bacon & cheese bagel was excellent and hot off the grill.
• L3

  Lilyananat 33

  6 days ago
  2.0
  I placed my mobile order a little after 1 and it was estimated to be done by 1:15. My order was set as drive-thru pick up but when I pulled in the drive-thru was coned off. I then went inside and was informed they had a 30 minute wait from other guests. It was about 1:20 so then I checked the app to check the status of my order and it wasn’t even being prepared yet. I asked the employee working the register and she basically said “ I dont know where it is. We are busy but i can go check.” She walks off for a bit then comes back with her manager. The manager was IMMEDIATELY rude. I had explained that I placed my order over half an hour ago with a 15 minute estimate and ordered to pick up at the drive-thru but it was closed. The manager huffs to the back for bit. When she comes back she tells me my order is number 4 or 5 in the system now. Okay Great so 40 minutes later and they are just now starting on my food. 1:50 and my app says the order is done but its not on the counter infront, i can see it sitting in a table in the back with my name clear as day. I walked back to the manager and told her the app says my order is ready and i think its in the back because its not in the counter. She walked to the back for maybe 15 seconds before saying “ I just dont see it at all. Just because the app says its done doesn’t mean anything. The app doesnt mean anything to us.” I then asked her to follow me to the pickup counter and pointed to the back way in the back ti the kitchen with my name on it and ask if its mine. She didnt say another word to me and proceeded to yell at her team in the kitchen for not putting it on the counter. Not one apology. An hour of my time wasted. And my food was cold. Beyond disappointed.
• AA

  Anita

  Dec 24, 2025
  1.0
  They purposely TWICE gave me BURNT bagel unpurpose. They really thought I was going to accept it. I had to literally stand there for the THIRD time to make sure they didn't burn it again. We are waaaay toooooo grown to show up to work with BAD attitudes with the BREATH of life in us and others are literally DYING or dead as I SPEAK Get it together and yea, I haven't been back to your location.
• BB

  Bjielwissims

  Dec 16, 2025
  1.0
  Most employees were rude few are worst,
• LG

  Lexie Gibson

  Dec 3, 2025
  3.0
  i dont usually leave bad reviews for customer service but one of yalls workers was so rude and on her phone the whole time and when i asked a question it was like pulling teeth she did not want to do it her answer was “i mean i guess” when all i asked was if i could do a split payment i used to work for panera so this was just annoying.

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