Brand Certified
Dunkin'
3.8(617 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
1603 N Main St, Normal, IL
61761, United States
Certified by Dunkin' • Feb 22, 2026
(309) 451-0200
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Normal, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
617 reviews
5 stars
310
4 stars
116
3 stars
70
2 stars
29
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, particularly with mobile orders and specific requests.
Wait Times
Customers frequently mentioned long wait times, especially during busy hours, leading to frustration.
Food Quality
The quality of food, particularly donuts and breakfast items, received criticism for being stale or improperly prepared.
Cleanliness
Several reviews noted cleanliness issues within the store, including dirty tables and unsanitary conditions.
- BBBlakeFeb 5, 20263.0Got my order wrong on multiple occasions and this place needs a new parking lot.
- MRMohammad RazaFeb 2, 20263.0Too little choices and were not fresh at all. May be because I went their night time.
- JPJosephina PattisonJan 21, 20265.0I went through the drive through this morning and got an iced coffee and it is very well the best coffee I've ever had. I love Dunkin' and am almost always happy with the way I get my coffee, but today was just phenomenal. It was incredible!!
- JYjames youngJan 15, 20261.0I love Dunkin and visit them often as I travel for work. Not sure what's going on at this store but they are very rude and very unprofessional.
- PFPedro FloresDec 24, 20251.0Placed an order to pick up at 1:45 today. Apparently they closed at 2pm today for Christmas Eve. The person at the drive through was rude and ignored me when I clearly told her I placed an online order already and was charged for the meal. As I approached the drive through window I noticed all the kids mishandling my food? I get it they were trying to close but my order was placed way before. I did not receive my meal and was still charged for my online order.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Normal, IL?
Dunkin' in Normal, IL is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What types of meals can I get at Dunkin' in Normal, IL?
Dunkin' serves breakfast, brunch, and lunch meals.
What specialties does Dunkin' offer at this location?
This Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there any holiday-themed drinks available at Dunkin' this season?
Yes, enjoy the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient ordering.
How can I order Dunkin' products ahead of time for a faster experience?
You can order ahead using the Dunkin’ mobile app for fast grab and go service. Links available on Apple and Android app stores.
What are some nearby places to Dunkin' in Normal, IL that I can visit?
Nearby places include Rainstorm Car Wash, McDonald's, Denny's, Motel 6, and Illinois State University, which makes it convenient to grab a coffee before or after visiting these spots.
Are there other dining options near Dunkin' for different meals?
Yes, nearby restaurants like McDonald's, Denny's, Burger King, and Davis Bros. Pizza offer varied menus for fast food, breakfast, and pizza cravings.
How can the nearby gas stations and services be useful to Dunkin' customers?
Customers can easily fuel up or stop by gas stations like BP, Shell, and Qik N EZ, all nearby, making it convenient to combine errands with a visit to Dunkin'.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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