Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Normal, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
611 reviews
5 stars
305
4 stars
116
3 stars
68
2 stars
29
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; some customers report friendly and helpful service, while others describe rudeness and impatience from employees.
Order Accuracy
Many customers experienced issues with incorrect orders, particularly with mobile orders and drive-thru requests.
Food Quality
The quality of food, especially donuts and breakfast items, is inconsistent, with reports of stale or burnt items.
Cleanliness
Several reviews mention cleanliness issues within the store, including dirty tables and restrooms.
Speed of Service
While some customers appreciate the quick service, others report long wait times, especially during busy hours.
- KHKelsey HaeffnerNov 9, 20251.0I can understand why this place has low ratings. The line was out to the road. Each car was sitting for 5-6 minutes a piece at least. I mistakingly ordered in the app thinking it would be quick and easy. Sat here for a good 20 minutes before I could even get to the speaker. Then another 20 before I got to the window. I understand being busy but this is just beyond ridiculous. If I would have known, I would have gone to a different one. I’m from out of town and had no idea. not to mention because I placed a mobile order my food was sitting there for 35 minutes and it was cold and soggy
- T1Tania Córdova 1Nov 8, 20251.0I placed an order for donuts through the app, but when I went to pick them up, the girl told me there were no donuts and that I should come back tomorrow morning to pick up my order. I definitely thought it was a bad joke. She said, "That's the only solution I have..." This kind of thing is absolutely unacceptable.
- MZMuna ZeitounOct 25, 20251.0I’m really disappointed with my recent visit to Dunkin’. I ordered a hot coffee, and as I was finishing it, I felt something strange at the bottom. It turned out to be a huge bug. I had already taken a sip before realizing what it was, which was disgusting and honestly made me feel sick.
- BSBella SalgadoSep 30, 20255.0Every time I come to this dunkin location the ladies and gentlemen are so nice. I’ve never had a bad experience here ever. Genuinely such nice people. They also treat each other with a lot of love and it’s amazing to see
- MMMckenzie MaisonetSep 27, 20255.0Super amazing workers 100/10
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Normal, IL?
Dunkin' in Normal, IL is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What types of meals can I get at Dunkin' in Normal, IL?
Dunkin' serves breakfast, brunch, and lunch meals.
What specialties does Dunkin' offer at this location?
This Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there any holiday-themed drinks available at Dunkin' this season?
Yes, enjoy the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient ordering.
How can I order Dunkin' products ahead of time for a faster experience?
You can order ahead using the Dunkin’ mobile app for fast grab and go service. Links available on Apple and Android app stores.
What are some nearby places to Dunkin' in Normal, IL that I can visit?
Nearby places include Rainstorm Car Wash, McDonald's, Denny's, Motel 6, and Illinois State University, which makes it convenient to grab a coffee before or after visiting these spots.
Are there other dining options near Dunkin' for different meals?
Yes, nearby restaurants like McDonald's, Denny's, Burger King, and Davis Bros. Pizza offer varied menus for fast food, breakfast, and pizza cravings.
How can the nearby gas stations and services be useful to Dunkin' customers?
Customers can easily fuel up or stop by gas stations like BP, Shell, and Qik N EZ, all nearby, making it convenient to combine errands with a visit to Dunkin'.