Dunkin'

3.3
179 reviews
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Business Details

215 Greenbriar Dr, Normal, IL
61761, United States
(309) 585-2064
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Normal, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
215 Greenbriar Dr, Normal, IL
61761, United States

Hours

Reviews

3.3
179 reviews
5 stars
68
4 stars
28
3 stars
17
2 stars
15
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiences exceeding 20 minutes.

Order Accuracy

Many customers expressed frustration with incorrect orders, including missing items and wrong drinks.

Staff Attitude

Several reviews highlighted unprofessional or rude behavior from staff, impacting the overall customer experience.

Product Quality

While some customers enjoyed the coffee and donuts, others complained about stale food and inconsistent drink quality.

Cleanliness and Environment

The store was noted for being clean and having a pleasant atmosphere, although some mentioned issues with flies.
  • DD
    Debbie S (The Crafty Dragon)
    Jan 3, 2026
    1.0
    All the food smelt and tasted like plastic.
  • BG
    Barbi G
    Jan 1, 2026
    1.0
    Done going here. Constantly inconsistent lattes and iced coffees. Have to have most re made. Espresso machine doesn't work properly. Lattes taste like milk. Save your money. Mahomet & Rantoul Dunkins are always consistent. I've never had to send a coffee back.
  • KH
    Kraig Hill
    Jan 1, 2026
    1.0
    they said they didn’t have coffee in the drive thru….
  • AA
    Anonymous
    Dec 22, 2025
    2.0
    Someone wrote on a cup when I went through with my boyfriend, but a man handed him the drinks.. not sure if you write hearts and notes on the cups now, but I went almost daily and never had that happen before. Can you tell your workers not to flirt with the customers if that’s the case?? Thanks.
  • IR
    Isaac Rowlee
    Nov 22, 2025
    2.0
    Drive through takes 5+ minutes to churn put each order, so a relatively short line will leave you stuck for 30 minutes. My coffee this morning tastes more like water than coffee. I dont expect the workers to be in a chipper mood necessarily but they arent welcoming at all.
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Frequently Asked Questions About Dunkin'

What are the regular operating hours for this Dunkin' location in Normal, IL?

This Dunkin' in Normal, IL is open daily from 5:00 AM to 9:00 PM.

Can I order ahead to speed up my pickup at Dunkin'?

Yes, you can order ahead using the Dunkin' app available on both iOS and Android to enjoy a fast grab and go experience.