Dunkin'

3.3
173 reviews
Decked Out Lattes
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Business Details

215 Greenbriar Dr, Normal, IL
61761, United States
(309) 585-2064
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Normal, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
215 Greenbriar Dr, Normal, IL
61761, United States

Hours

Reviews

3.3
173 reviews
5 stars
68
4 stars
27
3 stars
17
2 stars
14
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders, leading to frustration.

Order Accuracy

Many reviews highlighted issues with order accuracy, with customers receiving incorrect items or missing components.

Wait Times

Long wait times in both drive-thru and in-store were a common complaint, with some customers waiting over 20 minutes for their orders.

Food Quality

Several customers expressed disappointment with food quality, citing stale items and poorly prepared food.

Staff Friendliness

While some customers praised the friendliness of the staff, many noted a lack of professionalism and attentiveness.
  • IR
    Isaac Rowlee
    2 days ago
    2.0
    Drive through takes 5+ minutes to churn put each order, so a relatively short line will leave you stuck for 30 minutes. My coffee this morning tastes more like water than coffee. I dont expect the workers to be in a chipper mood necessarily but they arent welcoming at all.
  • JW
    John Wynn
    Nov 15, 2025
    1.0
    So slow to get just a coffee and bagel and it happens every time. The Dunkin on Oakland is so much quicker and accurate.
  • LO
    Lena Orrick
    Oct 16, 2025
    1.0
    Got an iced latte and it's literally ALL MILK! Every time I go there it tastes different 3ven though I order the same thing.
  • MK
    michael kiger
    Oct 1, 2025
    5.0
    In out quick road trip in hurry great donuts
  • AT
    Ashley Trent
    Aug 29, 2025
    4.0
    The place is fine and the people are friendly but 7 dollars for a drink that doesn't even taste like anything was a let down. Dunkin needs to do better. (I ordered the pumpkin spice iced coffee)
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Frequently Asked Questions About Dunkin'

What are the regular operating hours for this Dunkin' location in Normal, IL?

This Dunkin' in Normal, IL is open daily from 5:00 AM to 9:00 PM.

Can I order ahead to speed up my pickup at Dunkin'?

Yes, you can order ahead using the Dunkin' app available on both iOS and Android to enjoy a fast grab and go experience.