Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.1
654 reviews
5 stars
334
4 stars
169
3 stars
65
2 stars
34
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, noting their ability to maintain good service even during busy times.
Food Consistency
There were mixed reviews about food quality, with some customers enjoying their meals while others reported issues with incorrect orders and declining taste.
Cleanliness Issues
Several reviews highlighted concerns about cleanliness, including dirty tables and unsanitary conditions in the restaurant.
Wait Times
Customers frequently mentioned long wait times, particularly during busy hours, indicating that the restaurant may be understaffed.
Order Accuracy
Multiple customers reported problems with incorrect orders and missing items, suggesting a need for improved order management.
- AMAbigail MoodOct 17, 20255.0There were a lot of people there, but we got through pretty fast. The employees were AMAZING. One girl was the sweetest person ever and greeted everyone with a smile and another had super cute glasses. Our food came out so fast and the place was nice and clean. I also tried their buffalo sauce and it was pretty good with the chicken strips. Great time. Five stars ⭐⭐⭐⭐⭐
- ESErin StephensOct 5, 20255.0Ample seating, friendly staff, tasty burgers, frozen ice-cream 😋
- DBDo BuSep 20, 20251.0If you are not going to teach your employees how to make your products, maybe take them off of the menu. Restaurant definitely needs someone who can train employees on there jobs and what they are making.
- TKTammy KernAug 26, 20251.0Took forever in drive up, bought blizzards and they tasted like chemicals & bad aftertaste! Waisted$10! Not returning!
- SMShawn MastersonAug 10, 20251.0$25 burgers that looked like they were sat on, and room temp fries
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats can I expect at Dairy Queen Grill & Chill in Normal, IL?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill on a typical day?
The restaurant is open daily from 5:30 AM to 10:00 PM.
Are there any special holiday hours for Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it is open from 5:30 AM to 5:00 PM, and on December 31, 2025, it is open from 5:30 AM to 7:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location offers a drive-thru for your convenience.
Is the Dairy Queen Grill & Chill in Normal family-friendly and accessible?
Yes, it is family-friendly, provides booster and high chairs, has restrooms, wheelchair accessibility, and free WiFi.
Can I order food online to pick up at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/14929/.
Are there outdoor seating options at Dairy Queen Grill & Chill?
Yes, outdoor seating is available for customers.
How can I reach Dairy Queen Grill & Chill by phone?
You can contact Dairy Queen Grill & Chill at +1 309-454-5850.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby, you can visit College Hills Meat Shop for gourmet groceries, Signature Brows Threading Salon & Spa for beauty treatments, and Marie's Place for a café or pub experience.
Are there grocery stores near Dairy Queen Grill & Chill in Normal, IL, where I can shop?
Yes, nearby grocery options include R.K. Grocery, Spice Venue, and The Olive Bin, all offering a variety of groceries and specialty items.
Is there public transit access or other helpful nearby points of interest to find Dairy Queen Grill & Chill?
While specific transit stations aren't listed, nearby landmarks such as The Music Shoppe Inc and College Hills Meat Shop can help you orient yourself when visiting Dairy Queen Grill & Chill.