Business Details
About
Mexican Restaurant
Chipotle IL State is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
573 reviews
5 stars
311
4 stars
110
3 stars
58
2 stars
18
1 star
76
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, brown guacamole, and incorrect orders.
Cleanliness
Numerous reviews highlighted the restaurant's cleanliness issues, with dirty tables, overflowing trash, and unsanitary conditions in the bathrooms.
Service Speed
Customers frequently mentioned long wait times for orders, both in-store and for mobile orders, often exacerbated by understaffing.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude behavior and poor handling of complaints.
Portion Sizes
Several reviews noted inconsistency in portion sizes, with some customers receiving inadequate amounts of food for the price.
- LVLA Vlogs5 days ago5.0Ali was the best food service employee I have ever met, and is the only reason I am going to keep coming back to chipotle
- RBRay BanisterNov 11, 20252.0The food was not good. It was so cold. It need help.
- JAJhonmar AcacioNov 2, 20255.0Busy place
- LWL WilliamsonOct 9, 20251.0This was my first and last time buying food here. They put my empty cup for a fountain soda in the bag. They decided to put my free guacamole on my burrito that had not one fajita vegetable on it like I ordered. The salsa was simply diced tomatoes and the staff was very rude and bothered with my questions! UPDATE…. I ordered my free entree they gave me for the mess they made and didn’t have it prepared on time so I cancelled it! After talking to four reps and eating a total of 2 hours I got another free entree! It’s very nice they mess up my order two times and I the college kids that work here so t wanna talk to older women and I was treated like crap in the store twice now for them to give me one more free entree! Almost like I owe them for messing my order up! Maybe the drive across town to the one on college ave is better? I pick up orders here for door dash and they’re rude and don’t wanna prepare the food. I’m not coming back here even for the free entree! Now I have to do three good reviews because of this drama! So thanks a lot chipotle you do nothing you say you stand for! P.S. I will not reach out to you again you don’t treat people well when they’re hungry!
- KVkhénh vieOct 5, 20251.0I went to this location and purchased a burrito bowl. The food here is below the bare minimum. I asked for guacamole in my bowl and what I received was brown guac that is not edible. It made me sick even though I had only took a tiny bite of it out of curiosity. The other components in my bowl were mediocre. The rice was too limey. What shocked me even more is the filthiness of this restaurant. How does an establishment manage to get this dirty? Even McDonald's is cleaner than this. There are trash all over the place where you get your utensils and napkins. The employees are definitely not friendly, they look like they are done. I very much regret spending money on this place and I will never go here again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at 701 S Main St offer?
They offer customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours of Chipotle Mexican Grill in Normal, IL?
Chipotle is open daily from 10:30 AM to 11:00 PM.
Does this Chipotle location offer online ordering and delivery services?
Yes, they provide online ordering as well as in-store pickup and delivery services.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses only 53 real ingredients, sourcing from farms that follow humane and sustainable practices without artificial colors, flavors, or preservatives.
Can I earn rewards and get exclusive offers at this Chipotle?
Yes, by signing up for Chipotle Rewards, you can earn free food and receive exclusive offers.
What payment and service options are available at this Chipotle?
They accept credit cards and offer catering, catering delivery, gift cards, and online orders.
How can I contact Chipotle Mexican Grill in Normal, IL?
You can reach them by phone at +1 309-862-0309 or email at il.1633.ILState@chipotle.com.
Are there any ATMs nearby Chipotle for convenient cash withdrawals?
Yes, Commerce Bank ATM and Coin Cloud Bitcoin ATM are near Chipotle, ideal for quick cash or cryptocurrency ATM needs.
What other dining options are available close to Chipotle Mexican Grill?
Nearby restaurants include Sushi Primos (Asian cuisine), Quiznos (fast food), Jersey Mike's Subs (sandwiches), Meatheads Burgers & Fries, Tropical Smoothie Cafe, and Pizza Hut.
Are there any student accommodations or landmarks near the Chipotle location?
Yes, The Flats at ISU and SAMI Apartments are nearby, popular with local students and visitors.