Business Details
About
Mexican Restaurant
Chipotle IL State is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
579 reviews
5 stars
312
4 stars
110
3 stars
58
2 stars
19
1 star
80
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold, undercooked, or improperly prepared items.
Service Issues
Many reviews highlighted poor service, including long wait times, incorrect orders, and unresponsive staff.
Cleanliness
Numerous customers noted the restaurant's cleanliness issues, including dirty tables and unsanitary conditions.
Staff Performance
While some staff members received praise for their friendliness and service, many reviews criticized the overall lack of efficiency and professionalism among employees.
- AAApril1 day ago1.0I normally don’t leave reviews, but I had to with this one. By FAR the worst Chipotle I’ve ever been to. I went here while out of town on a school event expecting the food to be decent and the service to be fast like my Chipotle back at home. They had one worker working on restaurant orders with a line out the door and four working on mobile orders. Evidently, service was despicably slow. Furthermore, the Chipotle is ridiculously messy with trash bins overflowing and trash thrown all over the drink station. All the lemonades and auga frescas were watered down and flavorless and the food was subpar compared to other Chipotles with brown guac. Don’t waste your time. Go to the Noodles and Co. next door with high quality food and quick service.
- JEJosue Estrada3 days ago1.0Ordered carry out from this location. Showed up after the expected pick-up time. Ended up waiting 45minutes past the expected pick-up time. For a fast and ready type of establishment, 45minute wait time is far too long. Would not recommend this location for pick up.
- JSJack S4 days ago5.0the guac amount was insane
- GJGina JaraczewskiDec 15, 20251.0The food is very good but literally the last 5 times we've gone here they are out of almost everything, so we have left. Very frustrating.
- MHMaile HarperDec 3, 20252.0I normally never have any problems with the past three times that I have ordered. My order has been completely wrong or they give me somebody else’s order and today I received Jake muzzarelli, mind you the rice isn’t cooked correctly half the time or seasoned
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at 701 S Main St offer?
They offer customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours of Chipotle Mexican Grill in Normal, IL?
Chipotle is open daily from 10:30 AM to 11:00 PM.
Does this Chipotle location offer online ordering and delivery services?
Yes, they provide online ordering as well as in-store pickup and delivery services.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses only 53 real ingredients, sourcing from farms that follow humane and sustainable practices without artificial colors, flavors, or preservatives.
Can I earn rewards and get exclusive offers at this Chipotle?
Yes, by signing up for Chipotle Rewards, you can earn free food and receive exclusive offers.
What payment and service options are available at this Chipotle?
They accept credit cards and offer catering, catering delivery, gift cards, and online orders.
How can I contact Chipotle Mexican Grill in Normal, IL?
You can reach them by phone at +1 309-862-0309 or email at il.1633.ILState@chipotle.com.
Are there any ATMs nearby Chipotle for convenient cash withdrawals?
Yes, Commerce Bank ATM and Coin Cloud Bitcoin ATM are near Chipotle, ideal for quick cash or cryptocurrency ATM needs.
What other dining options are available close to Chipotle Mexican Grill?
Nearby restaurants include Sushi Primos (Asian cuisine), Quiznos (fast food), Jersey Mike's Subs (sandwiches), Meatheads Burgers & Fries, Tropical Smoothie Cafe, and Pizza Hut.
Are there any student accommodations or landmarks near the Chipotle location?
Yes, The Flats at ISU and SAMI Apartments are nearby, popular with local students and visitors.