Chipotle Mexican Grill

3.7
451 reviews
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Business Details

1601 E College Ave, Normal, IL
61761, United States
(309) 268-9924
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Veterans & College Normal is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1601 E College Ave, Normal, IL
61761, United States

Hours

Reviews

3.7
451 reviews
5 stars
204
4 stars
98
3 stars
40
2 stars
24
1 star
85

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, messy dining areas, and unclean food preparation spaces.

Customer Service

Customers frequently reported rude and unhelpful staff, with many feeling rushed or disrespected during their interactions.

Food Quality

There were numerous complaints about food quality, including issues with portion sizes, over-salting, and receiving incorrect or cold items.

Order Accuracy

Several customers experienced problems with order accuracy, including missing items and incorrect substitutions.

Service Speed

While some praised the speed of service, many others noted long wait times for both in-store and pickup orders.
  • BS
    Brady Schielein
    Nov 8, 2025
    5.0
    Chipotle… we need to talk. I got my carne asada burrito today, took the first bite, and immediately entered a spiritual battle. That steak was so godly chewy it felt like I was biting through a leather belt blessed by Zeus himself. I gave it a solid effort, thinking the next bite would be better… nope. Half of it went down my throat, the other half refused to leave my mouth like it had rent due. I ended up pulling the steak out of my throat like I was fishing for my dignity. It was absolutely disgusting, traumatizing even, but here’s the thing… we’ve been through too much, Chipotle. You’ve fed me through heartbreaks, long days, and gym cravings. So despite our near-death experience today, I’m still giving you 5 stars.
  • MM
    M
    Sep 17, 2025
    2.0
    This location seemed great for months until recently. My last online order that I asked for light rice was 3/4 rice, barely 4 pieces of carnita and forgot the chipotle ranch I paid extra for. To make matters worst this was on my free entree that took FOREVER to earn. The AI chatbot in the app offered me chips and guac for their mistake. Never again.
  • RR
    Rating
    Aug 20, 2025
    2.0
    Dirty tables. Chinsey portions!
  • CS
    Cal Samuelson
    Aug 6, 2025
    5.0
    I've been slacking on reviews lately, but my experience here just inspired me to write a review. Whoever was working on the evening of August 5, 2025 did a killer job! The girl especially who was building those bowls was the fastest and most proficient I have ever seen! She was flipping the lids and doing tricks--it was honestly amazing to watch. Maybe some people feel slightly "rushed", maybe the workers could "smile" a touch more, but when I'm super hungry I mostly care about efficiency. I was seriously shocked. Our group was 5 people and we got our food and paid much faster than it often takes JUST ME at other Chipotle locations! It's a tough world out there and we ALL need to be nicer to each other, but I for one really really appreciated this particular Chipotle (and I'm MAINLY writing this to encourage the EMPLOYEES who don't get enough love). Thanks again!
  • SF
    Sidonia Franco
    Jul 19, 2025
    1.0
    From out of town and was excited to try chipotle for the first time! It’s no where near the city me and my significant other live in, the customer service was awful! super rude and rushed through the line even when there was only 1 person behind us. The second we left the line whomever was working it went right on his phone wearing the same gloves he used to serve the food. All of the dining room tables were dirty with food and trash on them. The food was mid par but had little to no options. Overall disappointed! Mostly disappointed in the customer service here! Not one person smiled or was even remotely friendly! If you don’t want to work in customer service then don’t. I don’t like feeling like I forced you to do your job.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill offer at Veterans & College Normal?

Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill at 1601 E College Ave, Normal, IL?

Chipotle is open daily from 10:30 AM to 10:00 PM.