Wendy's

3.9
764 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8309 Golf Rd., Niles, IL
60714, United States

Hours

Reviews

3.9
764 reviews
5 stars
365
4 stars
173
3 stars
104
2 stars
25
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and attentive, while others, particularly management, are reported as rude and unprofessional.

Food Quality

Food quality is inconsistent; some customers report fresh and delicious meals, while others complain about cold or stale food.

Cleanliness

The restaurant is generally clean, but some customers reported unpleasant odors and unsanitary conditions.

Management Issues

Management is frequently criticized for poor handling of staff and customer interactions, leading to a negative atmosphere.

Long Wait Times

Customers often experience long wait times in the drive-thru and for food preparation, even during off-peak hours.
  • AT
    Anthony Tomas
    Nov 16, 2025
    4.0
    Good place for burgers.
  • DK
    Daniel Kriss
    Nov 2, 2025
    5.0
    The nicest staff especially the lady at the drive-thru window who we had a nice fun conversation with about her car. So polite. So friendly and one of the nicest experiences I've had at a Wendy's ever
  • MO
    Moe Obeidat
    Oct 10, 2025
    5.0
    Very good location, friendly staff and accurate fresh service
  • SK
    Suc King
    Oct 6, 2025
    1.0
    Food? the food is amazing as always. I love me a good baconator or anything that will make my heart stop. But what will not make my heart stop are the managers at this location. I should not sit there, ready to eat, after a day's rough honest work and hear older ladies yelling at teenage boys who are manning the cash register and drive through the entire time. Tell me, honestly how can I enjoy the sound of the food when the screams of the ladies in the back are crispier than the chicken. Are sizzlier than the chicken. Are so hot that it bites back before i take a bite out of my chicken. I have never in my time heard a manager tell their workers to line up confiscate their keys and yell at them telling them that they would be sent to walk home with out their car because of their poor work ethic. That's honestly insane to me. The worst part was when one of the workers went out to clean the tables but the manager thought he was leaving so guess what she did. Did you guess yell? how did u know! She yelled at him again saying why didn't you say goodbye to me. What a poor guy, this is literally abuse. To whoever sees this, manager of this place included, there are ways to upkeep a business and keep it tidy but this is no way to treat anybody. Would you treat your child like this, can you imagine someone else's child being treated like this? I am a man with an honest job and I truly keep it honest, but this aint no honest. This is evil, this is unmouthwateringly evil. At what cost must your strictness be upheld? I would literally pay not for the meal but for some soundproof walls. You want to yell at kids? go to Six Flags, hop on a roller coaster, you can yell all you want, and the kids wont even think you are yelling at em. There u go get some six flag tickets next time you decide to yell at some kids and let me enjoy my chicken nuggets in peace. I know one of your slogans is "wheres the beef?" But whats the point when I dont even gotta ask you wheres the beef, that beef is right in front of me at the cost of those poor kids doing honest work. Your beef should only be cow beef and leave it at that.
  • MJ
    Muriel Jackson
    Sep 23, 2025
    1.0
    It's a hit or miss here. Sometimes the food is warm and fresh and sometimes the food is old and stale. Sometimes you get good customer service sometimes the service and sometimes you get horrible service and a staff need to be retrained. And sometimes they get your order correct and sometimes it's a surprise because it's definitely not what you've asked/ paid for.

Frequently Asked Questions About Wendy's

Is 8309 Golf Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.