Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Mixed reviews on customer service; some staff are friendly and attentive, while others, particularly management, are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent; some customers report fresh and delicious meals, while others complain about cold or stale food.
Cleanliness
The restaurant is generally clean, but some customers reported unpleasant odors and unsanitary conditions.
Management Issues
Management is frequently criticized for poor handling of staff and customer interactions, leading to a negative atmosphere.
Long Wait Times
Customers often experience long wait times in the drive-thru and for food preparation, even during off-peak hours.
AT
Anthony Tomas
Nov 16, 2025
4.0
Good place for burgers.
DK
Daniel Kriss
Nov 2, 2025
5.0
The nicest staff especially the lady at the drive-thru window who we had a nice fun conversation with about her car. So polite. So friendly and one of the nicest experiences I've had at a Wendy's ever
MO
Moe Obeidat
Oct 10, 2025
5.0
Very good location, friendly staff and accurate fresh service
SK
Suc King
Oct 6, 2025
1.0
Food? the food is amazing as always. I love me a good baconator or anything that will make my heart stop. But what will not make my heart stop are the managers at this location. I should not sit there, ready to eat, after a day's rough honest work and hear older ladies yelling at teenage boys who are manning the cash register and drive through the entire time. Tell me, honestly how can I enjoy the sound of the food when the screams of the ladies in the back are crispier than the chicken. Are sizzlier than the chicken. Are so hot that it bites back before i take a bite out of my chicken. I have never in my time heard a manager tell their workers to line up confiscate their keys and yell at them telling them that they would be sent to walk home with out their car because of their poor work ethic. That's honestly insane to me. The worst part was when one of the workers went out to clean the tables but the manager thought he was leaving so guess what she did. Did you guess yell? how did u know! She yelled at him again saying why didn't you say goodbye to me. What a poor guy, this is literally abuse. To whoever sees this, manager of this place included, there are ways to upkeep a business and keep it tidy but this is no way to treat anybody. Would you treat your child like this, can you imagine someone else's child being treated like this? I am a man with an honest job and I truly keep it honest, but this aint no honest. This is evil, this is unmouthwateringly evil. At what cost must your strictness be upheld? I would literally pay not for the meal but for some soundproof walls. You want to yell at kids? go to Six Flags, hop on a roller coaster, you can yell all you want, and the kids wont even think you are yelling at em. There u go get some six flag tickets next time you decide to yell at some kids and let me enjoy my chicken nuggets in peace. I know one of your slogans is "wheres the beef?" But whats the point when I dont even gotta ask you wheres the beef, that beef is right in front of me at the cost of those poor kids doing honest work. Your beef should only be cow beef and leave it at that.
MJ
Muriel Jackson
Sep 23, 2025
1.0
It's a hit or miss here. Sometimes the food is warm and fresh and sometimes the food is old and stale. Sometimes you get good customer service sometimes the service and sometimes you get horrible service and a staff need to be retrained. And sometimes they get your order correct and sometimes it's a surprise because it's definitely not what you've asked/ paid for.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Niles, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Niles, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (847) 965-4423.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 8309 Golf Rd. Wendy’s serve breakfast?
Yes, this Wendy’s location in Niles, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 8309 Golf Rd., Niles, IL?
The drive-thru is open daily from 8:00 AM to 1:00 AM.
Is the Wendy's at 8309 Golf Rd. currently open?
Yes! This Wendy's location is open and committed to serving quality food every day.
Does this Wendy's location offer delivery and how can I order?
Yes, delivery is available where offered. Use the Wendy's app or visit order.wendys.com to enter your address and check delivery availability.
Can I dine in or use the drive-thru at Wendy's 8309 Golf Rd.?
Yes, this location offers dine-in, drive-thru, and takeout options.
What payment methods are accepted at Wendy's in Niles, IL?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's location serve breakfast?
Yes, breakfast is served here. You can order breakfast combos, classic sandwiches, coffee, and sides via the app or website.
How can I contact the Wendy's at 8309 Golf Rd. for feedback or questions?
You can call them directly at (847) 965-4423 or use the Customer Care team's live chat and survey links found on Wendy's website.
What are some nearby places to visit around Wendy's at 8309 Golf Rd.?
Nearby places include Office Depot for office needs, Banfield Pet Hospital for your pets, and Old Navy for clothing shopping.
Are there other dining options near Wendy's at this location?
Yes, nearby restaurants include Honest Niles (Indian cuisine), Tang Korean Restaurant, and Bada Sushi for Japanese food.
What nearby services are available for personal care near Wendy's?
You can visit Lavish Locks or Mini Beauty Salon for hair and beauty services close to Wendy's.