At Papa Johns Pizza in Niles, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Niles pizza for any occasion. Call us for pizza delivery in Niles or stop by 8600 W Golf Road for carryout to order the best pizza in Niles, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service experiences, including rude staff, unprofessional behavior, and mishandling of orders.
Food Quality
Mixed feedback on food quality; while some customers praised the taste, others reported issues like undercooked items and food safety concerns.
Delivery Issues
Many customers experienced delays in delivery, incorrect orders, and problems with the delivery staff's professionalism.
Positive Experiences
Despite the negative feedback, several customers expressed satisfaction with the pizza quality and praised specific staff members for their service.
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Cornelia Leach
Nov 4, 2025
5.0
As a kid I grew up on PaPa John’s! I moved to the suburbs and didn’t think we had one, until I found this gem! Ordered 4 times and by far the best, no mistakes, always quick, and friendly!
AS
Amr Salah
Nov 2, 2025
1.0
I order pizza, cinnamon pull apart, and garlic knots. Driver slurring his words comes to my door puts his pizza bag on the ground picks up the pizza, cinnamon pull apart, and garlic knots with one hand from the floor and then everything flops face down on the ground. He then proceeds to pick it back up and try handing me the order. I told him “no I don’t want that” he then goes like “well your food is here” so i said “I’m not taking that” so I closed the door. For him to text me saying “you’re foods outside lmao”. I just want Papa John’s and other customers to see who they have serving food to their consumers. Thank you to the manager Matt for understanding and sending someone back to pick it up off the floor. However I will not be ordering papa John’s anymore especially this location.
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Jay Jay
Oct 1, 2025
1.0
the guy messes up my order didnt cut it in the way i wanted and forgot the topping..wasted alot of time.
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Erik Staszewski
Sep 19, 2025
5.0
Fantastic experience. Pizza came very quick. Manager was very polite, very professional. Tasty and well cooked pizzas.
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Lisa Donahue
Aug 23, 2021
1.0
I was just picking up a delivery but as a person who has worked with food. Gloves should be on your hands.