Jimmy John's

4.2
202 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5612 W Touhy Ave, Niles, IL
60714, United States

Hours

Reviews

4.2
202 reviews
5 stars
124
4 stars
39
3 stars
14
2 stars
7
1 star
18

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and attentive staff, highlighting excellent customer service experiences.

Food Quality

While many enjoyed the sandwiches, there were consistent complaints about the portion sizes and ingredient accuracy.

Cleanliness

The location received positive remarks for being clean and well-maintained, contributing to a pleasant dining atmosphere.

Order Accuracy

Several reviews noted issues with incorrect orders and missing ingredients, indicating a need for improvement in this area.

Value for Money

Customers expressed mixed feelings about the pricing, with some considering it overpriced for the quality and portion sizes.
  • CR
    C R
    Jan 4, 2026
    5.0
    Review written 01/04/2026. They had mobile orders ready yesterday on the pickup shelf and orders were accurate. Be sure to use Jimmy John’s rewards! I used my points to redeem free chips and free Kickin ranch and you can skip the line and order ahead on the app to redeem points.
  • JP
    James “Fury” Porretta
    Nov 29, 2025
    5.0
    All too easy to review the greatest marketing company on the planet for inspiring my next #ThanksJimmy collection of cards! The Toasted Roast Beef Cheddar was ridiculously delicious! The horseradish was rad, the mayo is always marvelous, and an addition of cucumbers brought a bit of balance to it. To boot the gentlemen working with superbly supportive helping me redeem my 1st reward! Twitch #SubPrime, James Fury
  • MM
    Moon-Wolf
    Oct 11, 2025
    1.0
    The app needs work couldn't find how to pick a cheese, after the app said that provolone cheese comes on it. then proceeded to not get the cheese. ordered bacon, did not get the bacon. the sandwich was literally A fistful and a half of lettuce and two slices of roast beef for the Big John. Half the size of a Subway sandwich and just as expensive and disappointing. Guess the only way to get a decent sub nowadays is just to make your own.
  • TM
    Trevor Morgan
    Sep 20, 2025
    5.0
    Clean, large open seating area. Good food. Great parking
  • DA
    dontgive adamn
    Aug 1, 2025
    1.0
    You cant get anything added to a slim even if you want to pay for it?