Dunkin'

3.5
211 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Niles, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8584 W Dempster St, Niles, IL
60714, United States

Hours

Reviews

3.5
211 reviews
5 stars
101
4 stars
28
3 stars
10
2 stars
13
1 star
59

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to frustration and disappointment.

Customer Service

Service quality varied significantly; some staff were praised for friendliness while others were criticized for rudeness and unprofessional behavior.

Cleanliness

The location was noted for being clean and well-maintained, contributing positively to the overall experience.

Speed of Service

Customers frequently mentioned long wait times, especially in the drive-thru, impacting their overall satisfaction.

Product Quality

While some customers enjoyed the freshness of donuts and coffee, others reported issues with food quality, such as stale items and incorrect orders.
  • ML
    Mike Lawrence
    3 days ago
    5.0
    Sometimes before I head to work I stop by here to grab an iced tea! Very good place in and out in 3 minutes, quick service
  • SK
    Shane kennedy
    Dec 17, 2025
    1.0
    Every time I go to this Dunkin they get my order wrong even if I confirm my order at the window. This might be the worst Dunkin I've ever been to. Go to any other Dunkin
  • RM
    Rosalyn Solano (Muñeca)
    Nov 27, 2025
    5.0
    Awesome customer service....
  • VL
    Valerie Lucas
    Nov 24, 2025
    1.0
    Guys working there do not know how to do their jobs unless they're just too lazy to do their jobs 🤦🤦🤦
  • CC
    Chrono
    Nov 5, 2025
    3.0
    Dunkin’ nails the basics: my iced signature latte came out fast, sweet, and cold, the Boston Kreme donut was gooey and fresh, and the drive-thru kept the morning rush moving. Friendly staff, working app rewards, and reliable hours make it a solid grab-and-go. But the coffee was thin and overly syrupy, the hash browns lukewarm, and the lobby felt tired with sticky tables and a faint stale vibe. It’s dependable fuel for busy days, not a destination—three stars for getting the job done without fanfare.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Niles, IL?

Dunkin' in Niles, IL is open 24 hours every day, but delivery service is available from 5:00 AM to 2:00 PM on most days, with later starts on Fridays and Saturdays.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch to satisfy your cravings throughout the day.