Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Niles, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
283 reviews
5 stars
138
4 stars
65
3 stars
20
2 stars
11
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times.
Food Quality
Several reviews mentioned cold or poorly prepared food items, with some customers expressing dissatisfaction with the taste.
Cleanliness
While some customers noted that the restaurant was clean, others raised concerns about unsanitary practices among staff.
Staff Friendliness
Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness.
Order Accuracy
There were multiple complaints about incorrect orders and issues with reward points.
- IDIsmail DjarecheOct 4, 20251.0What a terrible service, I just asked the cashier to repeat what she said , and she yelled at me and all her coworkers started laughing, bad service, very bad service, I would never go to this location at this time. The cashier's mouth was full of chewing tobacco. Bad service
- KCkayla claybronSep 13, 20251.0was immediately put off when my girls and i were given attitude when trying to place three seperate orders at the drive thru. we keep it extremely cute and respectful when it comes to interacting with customer service workers so just know nothing we did prompted the woman on the speaker to act like that. we simply ordered 3 drinks and 3 food items with no one in front of us… had to wait 20 minutes… okay. i attempted to use 900 reward points for a free drink to which the man at the window stated that my drink was not eligible, which was simply not true babe. 900 points gone. pissed me clean off. i don’t play about my points. on top of that, i ordered 2 ordered of snackin bacon. 8 pieces come in one order. so riddle me this: why did i get 4 LUKEWARM pieces per order? and the man at the window didn’t even give us a warm exit. handed us our order and closed the window in our face. safe to say my baddies and i will not be returning to this dunkin location… i recommend that you all do the same unless you wanna be faced with bottom of the barrel customer service and an unsatisfactory order. love y’all, have a blessed day! 😽
- MAMel AxSep 8, 20251.0got there, no line mind you.. we did 3 separate orders and miss gurl wanna catch an attitude from the jump.. like? your job is customer service and hospitality? anyways took forever to order, miss gurl kept saying “one moment” dang how many moments you need? anyways finally finished taking our order just to wait 20 minutes at the window for 3 drinks and 3 food items (p.s. none of it was good) drinks? MID. food? COLD not even microwaved just defrosted. lame aaaah dunkin
- ASAJ ShorseyJul 23, 20255.0Clean bathroom
- GAGrace AJun 29, 20251.0This review is for the employees on nights that work til 11. I’ve caught him several times trying to overcharge me and making my drink wrong. He split my shot of espresso between two drinks? Then when confronted about it he said the lattes are made with 1 shot only. I doubt that because my drinks were different sizes . Then there is an employee that comes to register with family while they pick their own donuts behind counter. This is unprofessional and unsanitary.
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Niles, IL?
Dunkin' in Niles, IL is open from 4:00 AM to 11:00 PM Sunday through Thursday, and until midnight on Fridays and Saturdays.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Where is Dunkin' located in Niles, IL?
This Dunkin' is located at 7525 N Harlem Ave, Niles, IL 60714, USA.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead via the Dunkin' mobile app available on both iOS and Android.
What special holiday drinks are available at Dunkin' in Niles?
The holiday menu includes the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
What types of food and drinks does Dunkin' serve?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, and other baked goods with options for breakfast, lunch, and brunch.
Does Dunkin' in Niles have a drive-thru option?
Yes, this Dunkin' location provides a drive-thru service for customer convenience.
Are there other coffee or donut shops near Dunkin' in Niles?
Nearby you can find another Dunkin' / Baskin-Robbins coffee shop and a Dunkin' donut and bagel shop, making it convenient if you're looking for coffee or baked goods options.
What nearby fast food restaurants can I visit before or after Dunkin'?
Nearby fast food options include Taco Bell and KFC, making it easy to grab additional meals or snacks.
Are there any nearby attractions or services useful to customers visiting Dunkin'?
Nearby attractions and services include Sportsman's Resource Training shooting range, Natural Woman Hair Studio beauty salon, and financial services like Western Union and currency exchange centers.