Arby's

3.8
1233 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7001 W Dempster Ave, Niles, IL
60714, United States

Hours

Reviews

3.8
1,233 reviews
5 stars
528
4 stars
293
3 stars
170
2 stars
74
1 star
168

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others reported cold or poorly prepared items.

Service Speed

Service speed is inconsistent, with some customers experiencing long waits and others noting quick service.

Staff Attitude

Staff attitude varies; some customers praised friendly service while others reported rudeness and unprofessional behavior.

Cleanliness

The restaurant is generally clean, but some reviews mentioned issues with cleanliness in specific areas.

Order Accuracy

Order accuracy is a recurring issue, with several customers reporting incorrect or incomplete orders.
  • BD
    Brian and Katlyn Delger
    3 days ago
    1.0
    First of all, and this is directed towards Arby's, what the heck is this? Attached two pics (family members insisted on two different places so we just gave in and went to both), the left is a McDonald's medium drink and the right is Arby's large 🫩 Not what we expected, my kiddo and I wanted to split it but dang, a few gulps each was not enough. Seems really stingy Arbys 🤨 definitely don't waste your money on their drinks if you actually want a large. Anyways, they also forgot an item and we had to go in, then they weren't very polite when we asked for the sauce that comes with it and they handed over exactly 1. Overall, not a pleasant to look at restaurant, impolite staff, and ridiculously stingy drinks lol won't be going back.
  • SP
    Samantha Patzold
    5 days ago
    5.0
    PEACH COBBLER EGG ROLLS? TAKE MY MONEY!!
  • DH
    david horn
    Dec 28, 2025
    5.0
    They have very great managers Vanessa's really good and the staff is excellent and the food is always fresh
  • DM
    Daryl Miceli
    Dec 17, 2025
    5.0
    There's nothing like a classic roast beef sandwich, potato cakes and cheese sticks. Yum.
  • CC
    ChicagoS14T
    Dec 15, 2025
    5.0
    Closest Arby's to me while visiting Chicago land. Ordered several times. Couple sandwiches, couple Gyros. Fast, accurate, exactly as ordered. Used the App for checkout, picked up from store.