Arby's

Reviews

• JE

  Jen Espino

  1 day ago
  1.0
  Came here around 6pm on a Sunday. They said they weren't taking anymore orders from people inside but will take orders through the drive thru. I would be willing to wait but they didn't give me that option. This is the 2nd strike for this Arby's location.
• SS

  Scott Shewchuk

  Apr 5, 2026
  4.0
  Friendly service, wait time was a little longer than expected. Food was pretty good.
• SB

  Susan Bledsoe

  Mar 25, 2026
  1.0
  Ordered a corn beef sandwich that was drowning in sauce making the entire thing a slimmy mess.
• EG

  Eleanor Gatewood

  Mar 22, 2026
  1.0
  I’m extremely disappointed with my experience at this Arby’s today. I went through the drive-thru planning to use a “free fries or drink” coupon, and after already ordering and paying for other food, I was told by the employee Delina that I couldn’t use it at all. There was no clear explanation, just a flat-out refusal, which felt very rude and unprofessional. I wasn’t asking for anything unreasonable, just to apply a valid coupon to my order. The lack of basic customer service and willingness to help left a really bad impression. I'm just annoyed. Because of this experience, I won’t be coming back.
• AS

  Adam Silverman

  Mar 11, 2026
  5.0
  It’s all about Kathy… I seen Arby’s open and close down . But to have sure an amazing employee named Kathy at Niles location in a busy fast paced area is a blessing to your customers . Kathy becomes your family . Cares about your order , up sale, and makes great conversation. You forget about traffic , you forget about stress, you only think of this wonderful meal . I hope Kathy is noticed by the management . She will help this location stay alive . I also door dash many areas and want Arby’s but most are gone now . I seen rolling meadows close and Schaumburg. Keep Nile’s alive … keep kathy. She cares . She found out that I visit for a special meal for myself . My mom in hospital a few days . She showed care . Thank you so much Kathy .