Customer experiences with service quality are mixed, with some praising fast and friendly service while others report rude staff and long wait times.
Food Quality
Food quality is inconsistent; while many customers enjoy the food, there are frequent complaints about cold items and incorrect orders.
Cleanliness
Several reviews highlight cleanliness issues, particularly with dirty tables and unsanitary conditions in the dining area.
Employee Behavior
There are numerous reports of unprofessional behavior from staff, including rudeness and lack of attention to customers.
Value for Money
Customers express concerns about pricing, with some feeling that the food is overpriced for the quality received.
GS
gary shull
Sep 20, 2025
5.0
Fast friendly service!
SH
Skylar Harmon
Sep 7, 2025
2.0
Some drive-thru chick with the name Austin was really shitty towards me when I went up to the window. All I ordered was two small blizzards so I don’t know what her problem was.
G8
Grandma 8
Sep 4, 2025
5.0
Love the Newton, Illinois DQ…their food is fresh and plentiful and employees are very friendly!
JJ
Jimmy
Aug 12, 2025
5.0
Best DQ around
DR
Dennis Ricketts
Aug 8, 2025
3.0
Stopped in to get a large diet Coke. Service was fine, the facility was clean. The only concern I have is one large diet Coke was over $4. Maybe there is inflation but that seemed a bit pricey to me.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Newton, IL?
Dairy Queen Grill & Chill is open Monday to Thursday from 10:30 AM to 9:00 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM. It is closed on some holidays like November 27 and December 25.
Where is Dairy Queen Grill & Chill located in Newton?
It is located at 209 E Jourdan Ave, Newton, IL 62448-1513, USA.
What types of food and specialties does Dairy Queen Grill & Chill offer?
The menu features classic fast-food items like soft-serve ice cream, signature shakes, Blizzard Treats, Chicken Strip Basket, Grillburgers, and ice cream cakes through DQCakes.com.
Does this Dairy Queen location offer drive-thru and outdoor seating?
Yes, Dairy Queen Grill & Chill offers drive-thru service as well as outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it welcomes families and children, has high chairs, wheelchair accessibility, restrooms, and free WiFi for guests.
Can I order ahead or use mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online for pickup and access exclusive mobile deals by downloading their app.
What nearby restaurants can I visit in Newton along with Dairy Queen Grill & Chill?
Nearby you can find Subway for sandwiches, Pizza Hut, The Freeze for fast food and pizza, and Puerto Vallarta for Mexican cuisine, making it easy to enjoy different dining options in one area.
Where can I get a car wash near Dairy Queen Grill & Chill in Newton?
Close to Dairy Queen you can find Squeaky Clean Car Wash and Dirtbuster Carwash for car cleaning and auto detailing services.
Are there any notable public service locations near Dairy Queen Grill & Chill?
Yes, nearby you can find the Newton Fire Department and Jasper County Sheriff's Office, which may provide a sense of safety and community presence around the area.
What is a nearby attraction for those interested in local history near Dairy Queen Grill & Chill?
The Jasper County Museum, a history and civilization museum, is close by for visitors interested in exploring local heritage.