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Wendy's

3.1
(493 reviews)
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Business Details

2430 E Lincoln Hwy, New Lenox, IL
60451, United States
(815) 462-8975
https://locations.wendys.com/united-states/il/new-lenox/2430-e-lincoln-hwy
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About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2430 E Lincoln Hwy, New Lenox, IL
60451, United States

Hours

Reviews

3.1
493 reviews
5 stars
160
4 stars
77
3 stars
63
2 stars
42
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers frequently reported issues with food being cold, incorrect orders, and unsatisfactory preparation.

Cleanliness

While some customers noted improvements in cleanliness, others reported unsanitary conditions and a lack of attention to hygiene.

Management Issues

Several reviews indicated problems with management, including unprofessional behavior and inconsistent service quality.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and fresh food during certain visits.
  • BW
    B Warr
    4 days ago
    1.0
    Me and my Wife decided to try this Wendy's out on a Monday afternoon. Only 1 other couple was inside dining at the time. The female preparing the food appeared to be in Management. Our Burgers were cold as if she took them out of yesterday's left over Burgers. I don't want to say it was racial but I believe it was.
  • TB
    Tara Bajic
    Feb 26, 2026
    5.0
    Outstanding
  • TG
    The Puke Guy
    Feb 8, 2026
    1.0
    Ordered a baconator like I sometimes do. Typically, I pay for it, they hand it to me, I drive away, and then I eat it. But not today. Today they ask me if I want it with one, two, or three beef patties. I don’t know how many normally come with it so I say just give me the baconator the way it normally comes. I was told it comes with one patty. As I eat, I realize that’s not true. It normally comes with two. Now I am permanently angry. Oh, what could have been.
  • AJ
    Antionetta Johnson
    Feb 5, 2026
    1.0
    I ordered 2 asiogo chicken sandwiches. The chicken filets were so old!
  • NW
    Nick Wiencek
    Feb 4, 2026
    1.0
    Just terrible service Even the manager was rude never going to this Wendy’s again. Can’t just do the job you signed up for without an attitude.
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Frequently Asked Questions About Wendy's

Is the New Lenox Wendy's location currently open?

Yes, the New Lenox Wendy's is open and committed to serving quality food daily through dine-in, drive-thru, and delivery.

What are the opening hours for the drive-through at New Lenox Wendy's?

The drive-through is open daily from 7:00 AM to midnight.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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