Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 420 W Maple St. in New Lenox. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to significant customer dissatisfaction.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.
Cleanliness
Numerous reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and concerns about food safety.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold, poorly assembled, or stale items.
PP
prostreeter
3 days ago
2.0
One visit, stood at register for 5 minutes and nobody came to take my order so I left. Another time I gave a second chance, I got 2 beef burrito supremes.. no meat on them at all, ton of red sauce when I asked to have less, just not good..$18 for almost nothing but tortilla and sauce and onions
EF
emma faciana
Jan 5, 2026
1.0
went to taco bell late last night with some friends, placed an order on the app. When we pulled up to the drive thru they said they were closing early because they ran out of food with no explanation as to why they ran out. (There were several customers in the lobby that appeared to either be waiting for food or getting told the same thing) Either this location is understaffed or they have shit shipment planning. Haven’t tried this taco bell in 10 years and won’t be trying again 🫠@new lenox taco bell owners: if you are THAT understaffed and the employees are so stressed that they can’t even take one car in the drive thru, y'all need to do better with hiring and supporting your staff. If it’s a shipment issue and there really was no food then DO BETTER THERE TOO. or expect to keep losing business and money when there’s other taco bell’s within a 10 minute drive. Went to joliet and they were GREATTTTT
JJ
JMGK
Jan 4, 2026
1.0
Taco Bell had always been a favorite of ours. We’ve only used the drive through but today thought we would order and eat inside at the New Lenox restaurant on route 30. It was absolutely disgusting from the doors, to the floors, to the tables. And the restrooms! They should be ashamed to prepare and serve food here. Filth every where. Looked like food or something greasy and disgusting all over the glass entry doors. There can’t be anyone cleaning. Wet toilet paper rolls all over the restroom. There was an older couple in front of us that looked around and said they would take their food to go instead of eating in. Completely ruined Taco Bell for us. Disgusting…
MH
Melanie Harold
Dec 29, 2025
1.0
Food is cold, the inside is never open. They’re up to something in there. I love Taco Bell and this New Lenox location used to be bomb. Now, I choose to drive to other locations because this one is terrible.
AA
Ahhtaczy
Dec 13, 2025
1.0
Seriously? I ask for literally 1 thing to be removed from my burrito, no sour cream. Yet it still was on my burrito... How difficult is it to understand? I'm a regular and the only one at the place too, not to mention they ask me "is everything correct on the screen". Pathetic!
Only took them 2 days into the new year to get my order wrong!