Brand Certified
Portillo's New Lenox
4.3(2904 reviews)
Certified by Portillo's New Lenox • Mar 01, 2026
Business Details
2306 E. Lincoln Hwy, New Lenox, IL
60451, United States
Certified by Portillo's New Lenox • Mar 01, 2026
(815) 485-8301
Certified by Portillo's New Lenox • Mar 01, 2026
https://www.portillos.com
Certified by Portillo's New Lenox • Mar 01, 2026
About
Certified by Portillo's New Lenox • Mar 01, 2026
Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 2306 E Lincoln Highway! Dive into the authentic taste of Chicago Street food at our 50s-60s Americana themed restaurant, just 0.2 miles, 1.2 miles from New Lenox Retail Center, Hickory Creek Reserve. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Certified by Portillo's New Lenox • Mar 01, 2026
Hours
Certified by Portillo's New Lenox • Mar 01, 2026
Reviews
4.3
2,904 reviews
5 stars
1,840
4 stars
525
3 stars
197
2 stars
127
1 star
215
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect or missing items in their orders, leading to frustration.
Food Quality
While some customers praised the food, others noted a decline in quality, with complaints about cold or poorly prepared items.
Service Speed
Numerous reviews highlighted slow service, particularly during busy times, with long wait times for food.
Cleanliness
Several customers mentioned cleanliness issues, particularly in the restrooms, which detracted from their overall experience.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported unprofessional or unfriendly interactions.
- NJNick JagerFeb 22, 20261.0Done with New Lenox Portillo’s. Most expensive and worst quality hot dog around. $20 for 2 hot dogs and fries and this is what you get. Fourth time I’ve brought home food from this location and been very disappointed, finally had to post it.
- ASadam suljicFeb 17, 20265.0Drive thru wasn't packed. Order was up pretty quick
- SAstefanie AdkinsFeb 16, 20261.0Worst portillos ever. Ran by all kids with no cares in the world.
- WLWilliam LangloisFeb 16, 20261.0Everytime we go to the New Lenox location our order is somehow missing items, First of all the order takers, Take the order and repeat it back to insure the order is correct, Then we wait in line up to 15 minutes or longer depending on how busy ther are, which in yesterdays case they were not busy at the time we were there at 12:16pm. Then when we get to the window the expidator at the window reads back our drinks whic was correct, then the cashier says the order to the expidator on what is supposed to be in the bags, the expidator then reads back the order to us and hands us the bags and off we go asumming the order is correct with all the checks in place. In this case we were shorted the Bacon Cheese Burger. This is not the first time that my order was short items, why does this happen with so many checks for correctness, we live over 5 miles away and pass alot of restaurants to go to Portillo's. I am not driving back after we get home because we were short items. Give me a reason why we should continue to spend our money at Portillo's?
- TBTim BambulasFeb 12, 20263.0Seems the beef sandwiches have less and less meat each visit. It's a stand by but there's better places around.
Frequently Asked Questions About Portillo's New Lenox
What are the opening hours of Portillo's New Lenox?
Portillo's New Lenox is open daily from 10:00 AM. On weekdays and Sunday, it closes at 10:30 PM, while on Friday and Saturday, it stays open until 11:00 PM.
Does Portillo's New Lenox have a drive-through option?
Yes, Portillo's New Lenox offers drive-through service during the same hours as in-restaurant dining.
Where is Portillo's New Lenox located?
It is located at 2306 E. Lincoln Hwy, New Lenox, IL 60451, United States.
What type of food can I expect at Portillo's New Lenox?
You can enjoy authentic Chicago street food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salads, and delicious desserts like the chocolate cake shake.
Does Portillo's New Lenox offer delivery and catering services?
Yes, Portillo's New Lenox provides both delivery and catering options to bring Chicago favorites right to your door.
What payment methods are accepted at Portillo's New Lenox?
They accept American Express, Discover, MasterCard, and Visa cards. Cash is not required as the only payment method.
Is Portillo's New Lenox a family-friendly restaurant?
Yes, it is family-friendly with amenities such as high chairs, wheelchair accessible entrances, parking, and seating to accommodate families and guests with disabilities.
What other dining options are near Portillo's New Lenox?
Nearby dining options include It's Just Wings, Jimmy John's sandwich shop, Chili's Grill & Bar, Cooper's Hawk Winery & Restaurant, TCBY frozen yoghurt shop, and Five Guys burger restaurant, offering a variety of food choices for customers in the area.
Are there any shopping or service locations near Portillo's New Lenox for customers to visit?
Yes, nearby are New Lenox Retail Center with GameStop, Cartridge World for office supplies, Mattress Firm stores, Sprint mobile phone stores, and The UPS Store for shipping and printing needs, making it convenient for customers to combine errands with their visit.
How can nearby locations help customers visiting Portillo's New Lenox?
Customers can easily plan visits to nearby places like Westside Children's Therapy, Shred Nations for document shredding, and local banks such as Huntington Bank. Having these nearby businesses allows for convenient multitasking when dining at Portillo's.
Brand Certified Facts from Portillo's New Lenox
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Certified March 01, 2026Yext Knowledge Graph
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