McDonald's

3.7
1242 reviews
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Business Details

600 West Maple, New Lenox, IL
60451, United States
(815) 485-4600
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
600 West Maple, New Lenox, IL
60451, United States

Hours

Reviews

3.7
1,242 reviews
5 stars
515
4 stars
270
3 stars
205
2 stars
83
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently noted friendly and helpful staff, but there were also complaints about rude management and inconsistent service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer frustration.

Cleanliness

While some customers appreciated the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the play area.

Operational Issues

Customers expressed dissatisfaction with long wait times, especially in the drive-thru, and confusion regarding store hours.

Pricing Concerns

Several reviews mentioned high prices relative to food quality, with some customers feeling that the value did not meet their expectations.
  • SA
    Squidy Aldridge
    Jan 1, 2026
    2.0
    Was in drive thru let other people go before me even though I was there first order a large fry sprite and 10 piece and got a medium fry small sprite
  • SP
    Steven Palmer
    Dec 12, 2025
    5.0
    Came in here for the grince theme meal but they didn't have it. But the customer service was awesome and very friendly.
  • GG
    Gordon Grigsby
    Dec 6, 2025
    1.0
    Was here on 12/6 535 am usually have greater today I got basically poorly wrapped breakfast sandwiches and we're not fresh an Indian kid was working the window I called and asked why the food was like this and not even properly wrapped he was rude and quite dirty looking way to go McDonald's.
  • CC
    Chloe Chen
    Dec 2, 2025
    3.0
    I ordered 6pc chicken nuggets. They only give me 4pc.
  • MA
    Mayra Alcantar
    Nov 30, 2025
    1.0
    They needa update their hours, i always pull up on some random Sundays like at 5:50am & they are closed. But let’s me order on the app, makes no sense.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's in New Lenox, IL?

The McDonald's in New Lenox, IL operates from 5:00 AM to midnight from Monday through Wednesday, and slightly longer on other days as detailed in their schedule.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location features a drive-thru that operates typically from 5:00 AM to midnight, with extended hours on some days including 24-hour service on Fridays and Saturdays.