McDonald's

3.7
1238 reviews
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Business Details

600 West Maple, New Lenox, IL
60451, United States
(815) 485-4600
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
600 West Maple, New Lenox, IL
60451, United States

Hours

Reviews

3.7
1,238 reviews
5 stars
513
4 stars
270
3 stars
204
2 stars
83
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and attentive staff to rude and unprofessional management.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer frustration.

Cleanliness

The restaurant was generally noted as clean, but some customers pointed out issues with the play area and bathrooms.

Food Quality

Feedback on food quality was inconsistent, with some customers enjoying their meals while others complained about stale or improperly prepared items.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and felt that the value did not match the quality of food received.
  • JJ
    Jerry Jerz
    Oct 28, 2025
    5.0
    Hard working and dedicated leadership
  • AB
    Aly Bratcher
    Oct 17, 2025
    1.0
    I am completely sad with today’s order bc this McDonalds didn’t put extra Mac sauce on my burger like I asked.
  • RF
    Ray Frias
    Oct 13, 2025
    4.0
    The service is always great, the food is...well it's McDonald's.
  • SM
    Sarah Meyer
    Oct 6, 2025
    5.0
    Clean and friendly
  • RV
    Roger Vogelsanger
    Sep 14, 2025
    1.0
    Fries were terrible, tasted like they reheated the ones left over when they closed the night before. The wraps from the chicken wraps were dry and stale and they forgot to put pickles on the double cheeseburger. I don’t know how lunch food could be so bad less than an hour into lunch.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's in New Lenox, IL?

The McDonald's in New Lenox, IL operates from 5:00 AM to midnight from Monday through Wednesday, and slightly longer on other days as detailed in their schedule.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location features a drive-thru that operates typically from 5:00 AM to midnight, with extended hours on some days including 24-hour service on Fridays and Saturdays.