Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2401 E Lincoln Hwy in New Lenox is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
456 reviews
5 stars
236
4 stars
108
3 stars
59
2 stars
19
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the burgers and fries for being fresh and delicious, there were several complaints about inconsistent quality, including overcooked or improperly made items.
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences, particularly during busy hours.
Pricing Concerns
Numerous reviews highlighted that the prices are considered high for the portion sizes and quality, leading some customers to seek alternatives.
Cleanliness
Several reviews noted cleanliness issues within the restaurant, including dirty tables and empty condiment stations.
Staff Friendliness
Despite service issues, many customers appreciated the friendly and energetic staff, with specific mentions of employees providing excellent service.
- CDC DNov 9, 20255.0Very kind staff, and delicious burgers.
- RRRob RNov 3, 20251.0The burger had an oily aftertaste and not like cooking oil more like motor oil or 3 in one oil. Easily the worst burger I have ever had at any Five Guys. Also there was so much salt on the fries we had to run each fry thru a napkin to scrape the salt off. Really disappointing as every other Five Guys is so much better. There is a Portillo's across the street that will get all our business from now on.
- JNJohn nomikosSep 14, 20255.0Great food and service!
- JHJonathon HackerJul 20, 20253.0Food's always good but be prepared to wait 25 minutes when getting to the restaurant even when ordering online and driving 25 minutes to get there. I just wish it didn't always take so long to get a burger and fries.
- MWMichelle WilczekJun 18, 20255.0I have celiac disease and finding safe places to eat is a struggle. We chose to eat here based on the allergen menu. (That hasn’t always meant anything) There is very little on the menu that actually contains gluten. They use a dedicated space to prepare the gluten free food. I had a lettuce wrapped cheeseburger. It was made with so much care, they changed their gloves so many times. When the safe space wasn’t used it was started over. I can’t thank the three that were working enough. It meant so much to me. More than you can know unless you have celiac disease or a food allergy. So thank you! Oh and the food was so good. No pics because I was starving. 😋
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys in New Lenox accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for Five Guys New Lenox?
Five Guys in New Lenox is open daily from 11:00 AM to 10:00 PM.
Does Five Guys New Lenox offer delivery and pickup options?
Yes, they offer in-store pickup and delivery services available from 11:00 AM to 9:30 PM daily.
How many ways can I customize my burger at Five Guys New Lenox?
You can customize your burger in over 250,000 different ways and choose from more than 1,000 milkshake combinations.
What payment options are accepted at Five Guys New Lenox?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Five Guys New Lenox wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrances, parking, seating, and restrooms.
Are there gluten-free options available at Five Guys?
Yes, sandwiches like burgers, hot dogs, and veggie sandwiches are available without a bun via wraps or bowls. However, cross-contamination risk exists, so check their allergen chart for details.
What nearby places can I visit around Five Guys New Lenox?
Nearby places include JC Licht Blinds & Shades Store, LA Fitness gym, TCF Bank, and Cooper's Hawk Winery & Restaurant, making it convenient to shop, work out, bank, or dine before or after your visit.
How can nearby banks like Huntington Bank and TCF Bank be useful when visiting Five Guys?
These nearby banks provide convenient options to withdraw cash or handle financial needs close to Five Guys, enhancing your visit experience.
What entertainment or dining options are near Five Guys New Lenox?
You can enjoy dining at Chili's Grill & Bar, Portillo’s, or Wendy's, and fitness at LA Fitness, all located nearby to complement your visit to Five Guys.