Brand Certified
Five Guys
4.1(460 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
2401 E Lincoln Hwy, New Lenox, IL
60451, United States
Certified by Five Guys • Mar 01, 2026
(815) 463-0315
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/2401-e-lincoln-hwy
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2401 E Lincoln Hwy in New Lenox is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.1
460 reviews
5 stars
239
4 stars
108
3 stars
58
2 stars
19
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
While many praised the burgers and fries as delicious, there were complaints about food being served cold, overly salty fries, and inconsistent quality.
Pricing Concerns
Numerous reviews highlighted that the prices are considered high, with some customers feeling that the value does not match the cost.
Staff Friendliness
Several customers noted the friendliness and helpfulness of the staff, contributing positively to their overall experience.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers mentioning dirty tables and unsanitary conditions.
- TKTj KennedyFeb 17, 20261.0I ordered on the app at 4:15 to be picked up at 5pm. At 5:15 I asked how much longer do I have to wait and they said at least another 15 minutes. Absolutely unacceptable. Got my refund and went elsewhere. No apology or anything from the staff. Will never return not even for free stuff
- MBMike BFeb 6, 20261.0Paid $80 for 2 shakes, fries and two burger bowls. Didn’t get the fries and had to wait 15 minutes for shakes that turned out to be runny. Had to drive back and wait for large fries to be made and return shakes. Food is now cold. Don’t bother visiting unless you want to waste time and money.
- KNKim NiceJan 20, 20265.0Best burger in town and fresh hot fries.
- RRRotts13Dec 25, 20255.0Love going to 5 Guys. We don’t have it often so it’s a nice treat when we do.
- CDCarson DikNov 9, 20255.0Very kind staff, and delicious burgers.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Brand Certified Facts from Five Guys
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Certified March 01, 2026Yext Knowledge Graph
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