Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Lenox, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
255 reviews
5 stars
133
4 stars
43
3 stars
27
2 stars
16
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude service and incompetence.
Order Accuracy
Many customers experienced issues with incorrect orders, including wrong items and missing ingredients.
Quality Consistency
The quality of food and drinks is inconsistent, with reports of stale donuts, poorly made coffee, and incorrect flavors.
Operational Hours
Customers expressed frustration over inconsistent opening hours and long wait times, particularly during peak hours.
Location Issues
The drive-thru and parking situation is problematic, often leading to long lines and difficulty accessing the store.
- MCMarisol CamargoNov 4, 20251.0Coming here to say the same thing from the last review. Horrible customer services as someone in the industry.
- BBBimbo “BimB0”Oct 25, 20251.0If I could give zero stars, I would this is probably the worst Dunkin’ Donuts I’ve ever been to in my entire life. The staff is incompetent and honestly, they need to completely restart and fire everybody I asked for a chocolate glazed doughnut and he gave me a regular chocolate doughnut three times This is completely unacceptable and this will just be another new Lennox store that closes down in the next two years if it just keeps going this way, you guys will get turned into a jack in the box within five years max
- MOMarcus O'ReillyOct 25, 20251.0The kid working the speaker at 10:46am on 10/25/25 needs to fix their attitude. "it's been discontinued🤓👆" don't act like it's not on the menu right in front of me, customer service is your job and younre terrible at it.
- CFClaudia FosterSep 21, 20251.0I paid almost $8 for four donuts. When I was handed the bag, it was covered in chocolate frosting. When I got home five minutes later, the frosting was melted and covering the inside of the bag. Terrible quality for Dunkin and I will NOT be returning to your location.
- JJjujuSep 20, 20255.0Such good service Adrian truly was the best staff member thank you so much for your positivity and kindness! You deserve a raise!!!!
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' in New Lenox, IL?
Dunkin' in New Lenox, IL is open every day from 3:30 AM to 9:00 PM.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
Can I order Dunkin' products ahead of my visit?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' in New Lenox offers both curbside pickup and delivery services.
What are some popular seasonal drinks available at Dunkin' right now?
Currently, Dunkin' features the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on their holiday menu.
Does Dunkin' in New Lenox offer drive-thru service?
Yes, this Dunkin' location has a drive-thru for quick and convenient service.
What types of food and drinks can I find at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea with over 50 varieties of donuts and dozens of premium beverages.
Which nearby beauty salons can I visit before or after grabbing a coffee at Dunkin'?
Before or after your coffee at Dunkin', you can visit nearby beauty salons such as Fantastic Sams, Beauty by Amber, Jenna Belle, Salon One Eleven South, Theresavandamstylist, Studio 10 Salon Suites, Green Door Salon, Hair_ByJenni, MG Studio Salon, and Sharp Cuts Salon.
Are there other dining options near Dunkin' in New Lenox?
Yes, nearby dining options include Mattina Cafe, Bourbons Smokehouse, The Irish Pig BBQ, and Los Angeles Cafe, which offer a variety of cuisines such as breakfast, barbecue, and Mexican food.
How can nearby transit or services help me access Dunkin' in New Lenox?
Nearby services such as Bank of America and New Lenox Auto Repair can be points of reference when navigating to Dunkin'. Additionally, Penske Truck Rental could assist if you need moving or transportation services while visiting the area.