Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,054 reviews
5 stars
443
4 stars
259
3 stars
191
2 stars
66
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, rude staff, and incorrect orders, particularly during busy times.
Food Quality
While some customers praised the food as hot and fresh, others complained about cold, stale items and incorrect orders.
Cleanliness
The cleanliness of the restaurant varied, with some reviews highlighting clean facilities while others noted dirty tables and restrooms.
Staff Friendliness
There were mixed reviews regarding staff friendliness, with some customers appreciating polite service while others experienced rudeness.
Drive-Thru Efficiency
The drive-thru was noted for being quick and efficient by some, but others experienced long waits and order mistakes.
- CJCharli janeOct 24, 20252.0Slow service and rude Order is never right
- RQRoman QuillmanOct 12, 20251.0I know this McDonald's is perfect for anyone but there's several problems if you do the drive thru it's quick but if you go inside I had to wait longer then anything the food is good the service is fine and the atmosphere fine but I'm thinking there's not enough people there
- TGTasha GreenOct 9, 20251.0I did a mobile order and did not receive all of my food. I called multiple times and they kept hanging up on me
- DDDanny DennisOct 8, 20251.0I love this McDonald’s one of the best in the St. Clair/Clinton area, I’ve been coming here for years, but when I came today and witnessed the manager treat the drive thur employee like she was incompetent even though the manager was wrong. I was furious. This manager couldn’t handle the rush, got confused about who was at the window and when the employee corrected her she proceeded to get upset and handle it in front of the window. Said “look at me look at me” to get the employee to look her in the eyes like a child along with other snarky, passive aggressive comments to this employee while I was there. This is unacceptable. She was very rude to her employee and that is not how we treat people. If she can’t handle a simple lunch rush without treating her employees poorly she needs to be fired. The managers name was Jen as I asked and apologized to the employee because that was humiliating for her. This was at 1:21pm on 10/08/2025.
- DHDavid HayesOct 2, 20252.0I want to get a combo and alligator was food and my drink they not give me any hash browns
Frequently Asked Questions About McDonald's
What are the regular opening hours of this McDonald's location?
This McDonald's in New Baden, IL, is open daily from 5:00 AM to 11:00 PM.
What are the drive-thru hours at this McDonald's?
The drive-thru is available every day from 5:00 AM to 11:00 PM.
Can I get delivery from this McDonald's? What are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:45 PM.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available as one of the pickup and delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app to order McDonald's food at this location?
Yes, customers can order using the McDonald's App available on iOS and Android.
What services does this McDonald's location provide?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 727 W Hanover St, New Baden, IL 62265, USA.
Are there any nearby places of interest around this McDonald's?
Yes, nearby places include Redbox kiosks, LibertyX Bitcoin ATM, Casey's General Store, Dollar General, Subway, and more, which can be convenient for shopping or entertainment before or after your visit.
How can nearby businesses like Casey's General Store or Subway complement a visit to this McDonald's?
Visitors can grab gas or convenience items at Casey's General Store or enjoy a variety of sandwich options at Subway, providing additional dining and shopping choices near McDonald's.
Is there a nearby transit or service location useful for McDonald's customers?
Yes, there are U-Haul Neighborhood Dealers, Love's Travel Stop gas stations, and automotive services nearby, convenient for travelers stopping by McDonald's.