Taco Bell

3.2
1094 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1287 Rickert Dr in Naperville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1287 Rickert Dr, Naperville, IL
60540, United States

Hours

Reviews

3.2
1,094 reviews
5 stars
370
4 stars
185
3 stars
138
2 stars
65
1 star
336

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times in the drive-thru, often exceeding 30 minutes, even with few cars in line.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers praising individual employees while others reported disrespectful behavior.

Cleanliness

Several customers noted that the restaurant was dirty, with trash and food debris in the dining area.

Management Issues

Reviews pointed to poor management practices, including understaffing and lack of oversight during busy periods.
  • EO
    Erika Osier
    Nov 16, 2025
    1.0
    The employees don’t work the register. You’re forced to use a kiosk. Also this place is atrociously slow. At least if I could order at the register like it should be, I could’ve at least gotten my drink
  • AS
    Alexia Swan
    Oct 22, 2025
    5.0
    They may be short staff but the employees are keeping their cool! Always when I drop in they are nice and friendly to me! Keep up the good job!
  • FW
    Fernando Wey
    Oct 12, 2025
    1.0
    25min in the drive through, with only 5 cars in front of us.... I've never seen such a terrible and slow service
  • JN
    Jacquie Nicole
    Oct 12, 2025
    1.0
    I just went through drive-thru today after putting an order on the app. None of my customization I paid for were followed for my son stacker. When I called the person on the phone immediately thought that I was calling in response to another complaint for a woman not receiving all of her items. I Explain the situation and ask for a credit to be on file. I have an autistic son who's already having a meltdown from not getting the dinner he'd like and now has to wait for me to prepare a different dinner. There is no way that I'm going to head back all the way to the restaurant again. But I do deserve a remake of this item. I spoke with a woman Shayla Williams I'm not too sure if that's even her real name but she told me she could not give me a credit for when I came through drive-thru next time. Fed up by the constant issues at this restaurant I asked for the general manager's number. She placed me on hold. I remained on hold for quite some time before finally hanging up. I'm assuming I was purposely left on hold. This is not the first time there has been an issue at this location. In fact This is not the fifth time there has been an incident at this location. The staff there are children who would rather run around and play instead of taking their job seriously. The only reason why I had to go and get Dinner from this location is because the better location is shut down for renovations. It is very simple to follow instructions however because they don't take their job seriously it's not a surprise that they don't follow them. Another major issue with this location is that No matter if there's no cars in front of you, you will sit Waiting in the drive-thru. There was one night I am not joking I waited in line for 20 minutes. The person behind me found a way to escape the line after 15. Do not go to this location.
  • RV
    R V
    Sep 26, 2025
    5.0
    We came in tonight and our order was missing 2 items. I made the manager aware and she was so friendly and cheerful. She made one of the items herself (the other item was premade) and gave us 2 vouchers for free tacos. I'm giving this branch 5 stars because of the great customer service!

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 1287 Rickert Dr, Naperville?

The Taco Bell drive-through is open from 9:00 AM to 3:00 AM Monday through Wednesday and Sunday, and from 9:00 AM to 4:00 AM Thursday through Saturday.

What types of food does Taco Bell at this location offer?

Taco Bell offers a variety of Mexican fast food including tacos, burritos, specialties, combos, breakfast items, drinks and sweets, and sides.