Shinto Japanese Steakhouse & Sushi Lounge

Reviews

• RH

  Rob Holzheimer

  1 day ago
  1.0
  Disabled on 1 leg because of a broken ankle on our 2 year anniversary on a Monday. Got denied a table because they are closing early for party. All host had to say was there is a sign on the door… no apology nothing. how are we supposed to know there is a sign on the door before we came?!?! Google allows you to update hours for events. You just lost a loyal customer. Shame on you Shinto
• AM

  Amanbek Mamaseiitov

  Nov 26, 2025
  5.0
  We had an incredible experience at **Shinto Japanese Steakhouse**! The food was absolutely delicious—everything was fresh, flavorful, and cooked perfectly right in front of us. The hibachi show was one of the best I’ve seen; entertaining, fun, and full of energy. Our chef kept us laughing the whole time. Even though the restaurant was a bit busy and our service ran late, the manager personally came over to apologize and surprised us with a **complimentary dessert**. That thoughtful gesture made our night and really showed how much they care about their guests. Between the amazing food, top-tier show, and outstanding customer service, Shinto Japanese Steakhouse easily earns a full five stars. We’ll definitely be coming back!
• PR

  Paulina Romero

  Nov 24, 2025
  1.0
  I’ve been a loyal customer of Shinto since 2022. I’ve gone many times for hibachi, but especially for sushi and anyone who eats here knows it’s not cheap. I never minded the prices because the food and service used to be worth it. Sadly, my recent experiences are left me feeling embarrassed, dismissed, and honestly shocked at how poorly my sister and I were treated. We came in on a Saturday afternoon around 2–3 PM. The restaurant wasn’t packed, and there were more than enough staff members around. Even so, we stood at the front for almost 10 minutes with zero acknowledgement. A male employee, who was loudly laughing, drinking, and joking with coworkers at the bar, made eye contact with us several times and still chose to ignore us. When he finally padded over, he acted like helping us was an inconvenience. He started walking us to a table, stopped abruptly, said he needed to “get a hostess,” and walked right back to the bar to continue socializing as if we didn’t exist. Then came the hostesses. Three of them walked to the front about 15 minutes later. They all looked us up and down, whispered, laughed, and basically formed a little circle to talk among themselves. Not one of them bothered to greet us. A woman who walked in after us was immediately seated while we continued waiting like we were invisible. It was humiliating. When one hostess finally approached us after nearly 30 minutes, she did not offer an apology or explanation. Her tone was cold and irritated right away. She asked, “Hibachi or sushi?” like she couldn’t be bothered. When I said sushi, she flatly responded, “We don’t have any servers. Do you still want to wait?” The attitude was unbelievable. When I calmly asked why we weren’t told that from the beginning, she stared at us with a blank, annoyed expression, almost like she was intentionally trying to provoke a reaction. Then she said she could seat us, but she would “only bring water” and we’d have to wait until “whenever” the next server arrived because she “didn’t know when.” She shrugged like we were wasting her time and walked away. My sister and I stayed polite the entire time. We didn’t complain, didn’t raise our voices, didn’t act entitled. We gave them every benefit of the doubt. But the way the hostess rolled her eyes, shrugged at us, and made it clear she didn’t care whether we stayed felt personal. When we decided to leave, I saw her and two other staff members smirking, like they were amused watching us walk out. What made this even worse is that it was painfully obvious that every other customer in that restaurant was being treated with basic respect and normal service. My sister and I seemed to be the only Latina women in the entire restaurant that day and we were the only ones ignored, brushed off, and treated like we didn’t belong. I don’t accuse people lightly, and I don’t like to bring race into anything. But the difference in treatment was so blatant that pretending it was a coincidence feels naïve. Whether intentional or not, the message was clear, we were not valued customers, and we were not welcome. For a restaurant that charges premium prices, this behavior is absolutely unacceptable. I’ve supported Shinto for years and spent hundreds of dollars here without hesitation, but after this experience, I can’t see myself returning. No customer deserves to be singled out, dismissed, or humiliated the way we were.
• JL

  Jennifer Long

  Nov 20, 2025
  5.0
  I have to give a huge shout out to Chris S. also known as " The Fire Bender" at Shintos. I have been to many hibachi restaurants and I have never seen tricks as unique, smooth, and impressive as his. He brought pure entertainment from start to finish. Chris S. was funny, engaging, and full of energy, and he made the whole table feel involved. On top of all that, he cooked every dish exactly to our liking. Everything was perfectly seasoned, perfectly timed, and absolutely delicious. This was customer service at its best. Chris S. truly went above and beyond. He deserves a raise, a promotion, and a hug for making our night unforgettable. If you go to Shintos, trust me, ask for The Fire Bender.
• SS

  Sara

  Nov 15, 2025
  1.0
  I wish I could review the food but I never got the chance to even try it because the service was so horrible. We put our names down on the wait list, and were told to wait at the bar, as it would be a 25 min wait. No problem. We sit down at the bar and proceeded to order an app and drink. Seconds later, we get a text that our table is ready. Great! We tell the bartender who took our app and drink order that our table was ready, how should we proceed, he tells us he will bring it to our table. I go to the hostess stand and I tell them we received the text that our table is ready. The hostess gave me a blank stare, it appeared that she was unaware as to what was happening. She told me to wait 2 mins. Again, no problem. We wait to be seated (ya know since we got a text that our table was ready) and then the hostess tells us that “actually we don’t have a table ready for you… there’s someone else sitting there… go back to the bar and wait” no apology, just orders us to go sit back down. We just decided to leave after the poor customer service from that part of FOH. It was less about having to wait and more about the demeanor and attitude that turned us away from wanting to dine here. If you value how you’re treated throughout the entire dining experience (that you pay for) then this spot is NOT it. I actually don’t even 100% blame just the hostess. I think the responsibility falls on management too. They should be MANAGING how their staff treats guests. They can’t control table turnover, but they can control their attitudes. I’m led to believe they follow by management's example. I understand that Saturday nights are a busy time to eat out, what I don’t understand is how it’s acceptable to treat patrons like that. Disappointed in the experience, and will not be spending money at this establishment. If you throw a rock you could find another hibachi/sushi restaurant in the area. I’m sure the food is edible, I’ll just personally never know. As for the app we ordered and didn’t get to try, they can put it on the hostesses’ tab.

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