Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 950 E Ogden Avenue! Dive into the authentic taste of Chicago Street food at our 20s-40s themed restaurant, just 1.9 miles from Downtown Naperville. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
3,928 reviews
5 stars
2,655
4 stars
751
3 stars
238
2 stars
92
1 star
192
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the hot dogs and Italian beef, while others reported issues with freshness and incorrect orders.
Service Experience
Customer service experiences varied; some praised friendly staff, while others reported rude interactions and mistakes with orders.
Cleanliness
Concerns about cleanliness were noted, with multiple customers mentioning dirty tables and unsatisfactory food presentation.
Consistency
Inconsistency in food preparation and service quality was highlighted, with some customers expressing disappointment compared to past experiences.
Atmosphere
Generally positive remarks about the restaurant's atmosphere, with many enjoying the casual dining experience.
- CCCINEMA CRITIC5 days ago2.0Drive-thru purchase of Big Beef & a side salad-nearly $30. This restaurant has really lowered its quality in food and raised its prices to be consistent with a better fine-dining experience. The drive-thru attendant was a bit curt . I asked about the more specialty salad with nuts (pecans/walnuts) but theu don't offer that anymore and he kept repeating the chopped salad as a choice, which is not a favorite! My salad was OLD but appeared to be fresh, which only reiterates my point about poor quality. They aren't making their salads fresh every day. I was unable to enjoy my salad and had to toss it! Thanks, Portillos, but don't worry I will get $25 off the next $100 catering order I get which will NEVER happen! I don't recommend THIS particular restaurant to anyone. Find another Portillos. Also, since Portillos has removed the free fry after survey purchase and replaced it with the nightmare of entering your email, violating us, it's no longer a restaurant my family frequents. It was a mistake to remove that benefit with such high prices. My (senior) sister can't afford their food anymore (who can?) and having to enter your phone number for the trick deal of the day isn't worth it! Portillos needs friendly competition. Their staff is sub-par, they no longer have quality assurance like they once did, and their prices and lack of reasonable combo dinners or any specials is a good reason to remove this restaurant from your list of fast food choices until they take quality seriously and lower their prices. It just appears that they are taking advantage of their customers. We will definitely take a break from this restaurant.
- ACAmanda ColeNov 11, 20254.0Fun Chicago original! The beef sandwich with hot peppers and fries... a meal I will always come back for.
- BSBrad SwansonNov 4, 20255.0Portillos is the best. We can't get good Chicago Dogs in Vegas, so everything I am back in Naperville I need to hit the local Portillos. Restaurant is clean, service is fast, and the food is good.
- BLBertrand LECLERCQNov 1, 20254.0Visited late on a week day. I had the garden dog with fries. Food was good, but most of the tables (if not all!) were dirty. Please clean the tables for your customers. It’s not that hard.
- APAlex ParadissisNov 1, 20253.0I found it a mid experience, but tbh I ordered a cheese burger. I probably should have tried the Italian beef, but the bus load of cry baby kids fresh from a game drove me nuts and I wanted to leave ASAP
Frequently Asked Questions About Portillo's Naperville
What are the drive-through hours for Portillo's Naperville?
Portillo's Naperville drive-through is open Monday through Thursday and Sunday from 10:00 AM to 11:30 PM, and on Friday and Saturday from 10:00 AM to midnight.
Where is Portillo's Naperville located?
It is located at 950 E. Ogden Avenue, Naperville, IL 60563, USA.
What kind of food can I expect at Portillo's Naperville?
You can enjoy Chicago-style street food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salads, and their famous chocolate cake shake.
Does Portillo's Naperville offer delivery and catering options?
Yes, Portillo's offers both delivery and catering services to bring their Chicago favorites right to your door.
What are the payment options available at Portillo's Naperville?
They accept American Express, Discover, MasterCard, and Visa cards. Cash is not required.
Is Portillo's Naperville family-friendly and accessible?
Yes, the restaurant welcomes children and families, has wheelchair accessible entrances, restrooms, parking, and seating, along with high chairs for kids.
Does Portillo's Naperville serve coffee, alcoholic beverages, or vegetarian options?
Yes, they serve coffee, alcohol including beer, and have vegetarian options available.
What nearby automotive services are available close to Portillo's Naperville?
Nearby automotive services include Jiffy Lube at 922 E Ogden Ave, Mike More Miles Naperville for tire and automotive repair, Merlin's 200,000 Mile Shop, Wings Auto Detailing, and Detail Kings.
What dining options are near Portillo's Naperville that customers might visit?
Nearby dining options include Subway for sandwiches, Chicken Lit Tenders & Wings for chicken and barbecue, and Yamado Japanese Restaurant for sushi and Japanese cuisine.
Are there any health or wellness services near Portillo's Naperville?
Yes, nearby health services include Da Vinci Dental and Alzain Cosmetic Dentistry for dental care, Dr. Steinmetz & Associates and MyEyeDr. for eye care and optometry.