Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 1992 W Jefferson! Dive into the authentic taste of Chicago Street food at our Old Miner's Western Mine themed restaurant, just 1 mile from Fox Valley Mall. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Portillo's & Barnelli's Naperville
1992 W. Jefferson St., Naperville, IL
60540, United States
Hours
Reviews
4.3
3,817 reviews
5 stars
2,415
4 stars
707
3 stars
257
2 stars
139
1 star
299
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food as delicious, there were consistent complaints about the inconsistency in quality, with some items being bland or poorly prepared.
Service Issues
Numerous reviews highlighted significant service problems, including incorrect orders, long wait times, and poor customer service experiences.
Atmosphere
The restaurant's atmosphere received positive feedback, with many customers enjoying the ambiance and cleanliness of the location.
Pricing Concerns
Several customers noted that prices have increased over time, leading to mixed feelings about the value for money.
Staff Performance
While some staff members were praised for their helpfulness and friendliness, there were also reports of unprofessional behavior and lack of accountability in handling complaints.
- ZLZackary Linsey6 days ago3.0Used to have some very good choices in the menu before pandemic. Not anymore! Very sad.
- KAK A6 days ago1.0Screwed up my order. I called and spoke to Alex who claimed he was going to forward the info to the manager. I found it weird that there was no manager on duty. Anyway, I never received follow up for the missing parts of my order and will never be returning to this location. If I wanted this quality of service, I could’ve spent far less at ANY fast food joint. I thought for $35 I would receive what I ordered but no, they failed miserably.
- ESEric SchutzNov 13, 20251.0Food poisoning from the chopped salad. I’m the only one that ate that out of my family and now I’m very ill.
- VCVanessa CNov 13, 20255.0Ok I may be a little biased because my maiden name is Portillo! However, as a tourist how could I leave without trying an authentic Chicago dog? Their buns are so soft and flavorful, their dogs have a bite to them and their toppings go perfectly well! I also loved their fries and cheese sauce. It’s dangerously good! A must try!
- KSKelly SwiderskiOct 26, 20254.0The miss that took our order was helpful, funny and sweet... and even (she was a mother/ grandmother) told my husband and I that we should " get water too" even though we ordered beef n cheddar, burger, cheese fries and a cake shake to share... and she was RIGHT... we were glad we listened to her 'sweetly" telling us we should get water... nd she was just compassionate and helpful.. I need to be better at remembering peoples names i only meet once... it matters cause I wish I could giver her better praise for being so helpful.
Frequently Asked Questions About Portillo's & Barnelli's Naperville
What are the regular operating hours for Portillo's & Barnelli's Naperville?
Portillo's & Barnelli's Naperville is open daily from 10:00 AM to 1:00 AM.
Does Portillo's & Barnelli's Naperville offer drive-through service?
Yes, the restaurant has drive-through hours from 10:00 AM to 1:00 AM every day of the week.
Where is Portillo's & Barnelli's Naperville located?
It is located at 1992 W. Jefferson St., Naperville, IL 60540, USA.
What types of food can I expect at Portillo's & Barnelli's Naperville?
You can enjoy Chicago-style street food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salad, and famous chocolate cake shakes.
Are there any delivery or catering options available at this location?
Yes, Portillo's offers convenient delivery and catering services to bring their Chicago favorites right to your door.
What payment methods are accepted at Portillo's & Barnelli's Naperville?
They accept American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards. They do not require cash only.
Is the restaurant family-friendly and accessible?
Yes, the restaurant welcomes families and children, has wheelchair accessible entrances, parking, seating, and restrooms, and provides high chairs.
What nearby places can I visit before or after dining at Portillo's & Barnelli's Naperville?
You can visit nearby places such as the Fox Valley Mall (1 mile away), Warehouse Sale - Pop-Up Shoe Store, and The Fresh Market grocery store.
Are there any nearby beauty or spa services close to Portillo's & Barnelli's Naperville?
Yes, nearby beauty and spa services include Massage Envy Naperville, Daiva Studio, Audra & Rebecca's Studio, and Glow Skin Studio among others.
Where can I find nearby transit or banking services when visiting Portillo's & Barnelli's Naperville?
Nearby amenities include TCF Bank ATM for banking needs, and Calvary Church which can be a recognizable landmark.