Panera Bread

3.8
589 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Naperville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1620 Illinois Rte 59, Naperville, IL
60563, United States

Hours

Reviews

3.8
589 reviews
5 stars
287
4 stars
135
3 stars
42
2 stars
34
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised friendly staff while others reported rude or unhelpful interactions.

Ordering Process

Many customers expressed frustration with the new app-based ordering system and the elimination of traditional drive-thru service.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in portion sizes and quality, with complaints about incorrect orders.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and poorly maintained facilities.

Pricing

Customers frequently mentioned that prices are high relative to portion sizes and quality, leading to dissatisfaction.
  • HH
    Harry Hartman
    Nov 11, 2025
    2.0
    Good Panera food but the restaurant and atmosphere is rundown.
  • CC
    Charm
    Nov 2, 2025
    3.0
    The food was good and order was right. Cashier/counter lady wasn't very pleasant. Answers were short, not friendly. We ate inside and while waiting for our food we switched to available tables 3 times. The industrial blowers on the ceiling were awful! I needed ear muffs! Very loud and windy! Won't go to this one again!
  • UT
    United Transportation
    Oct 30, 2025
    1.0
    A lot of employees and they are not friendly at all and the food way too far from Panera bread food. Highly disappointed
  • DL
    Dan Lome
    Oct 28, 2025
    1.0
    You have to download an app to order at the drive thru. Inside you have to order on a kiosk and then process your own payment.....but it will ask you to leave a tip. For what? I entered my order and processed the payment myself. I go to ask for my fountain drink cup and the lady acted like I was bothering her. She was literally the one person I interacted with. Great job. Now I see why machines do your employees jobs
  • AF
    Ann Franz
    Oct 7, 2025
    5.0
    Excellent customer service. The food is so good.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Naperville accept reservations?

No, Panera Bread in Naperville does not accept reservations.

What are the dining options available at Panera Bread Naperville?

Panera Bread offers dine-in service with a casual dress code. It also provides delivery and takeout services including Rapid Pick-Up.