Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Naperville is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
790 reviews
5 stars
419
4 stars
171
3 stars
79
2 stars
43
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Mixed reviews on food quality; some enjoyed the taste while others complained about portion sizes and incorrect items.
Cleanliness
Concerns raised about cleanliness, particularly regarding the restaurant's surfaces and food preparation areas.
Customer Experience
Several customers expressed disappointment with management's handling of complaints and lack of accountability.
Atmosphere
While some found the atmosphere cozy and inviting, others noted issues with temperature and overall ambiance.
- CMChuck MontgomeryDec 30, 20255.0Sandwich and salad were tasty
- ISIsaac SDec 25, 20251.0Their service and food is HORRIBLE!!! The guy by the register had a huge attitude. I ordered soup and it was not hot!!! Be careful, their soups are not fresh, they are frozen and they just warm them up!!!!!!!
- EDEva DahmDec 11, 20254.0Ordering ahead, so food was ready when I arrived. Good place for a group to gather. Most of the ten of us had soup or mac and cheese. Tomato soup was a little too spicy, a surprise. Our Jamacian group member thought the black bean could have been spicier.
- CSc sDec 10, 20252.0I got a tuna sandwich with like 10 tomatoes on it and barely any tuna. For a $12 sandwich I was mad
- BBBri BanksNov 9, 20251.0Extremely disappointing experience at this Panera (Naperville–Ogden Mall). My husband and I placed two prepaid mobile drive-thru orders. When I gave the order names at the speaker, I was told to leave the line and get back in behind customers who arrived after me because they needed to "prioritze new orders". I was then told that prepaid orders could not be prioritized over new orders, which makes absolutely no operational sense and contradicts every other mobile pickup experience I’ve had. At the window, the manager on duty was rude, dismissive, and completely unapologetic. When I asked for contact information for a district or regional manager, she said she didn’t know and told me to return the next day. Instead of taking accountability, she implied I was an inconvenience for picking up an order I had already paid for. To make matters worse, both orders were incomplete—one missing chips (on the receipt) and the other missing a crème brûlée pastry. Poor customer service + poor processes = a terrible experience. Hoping Panera leadership retrains this team, especially the manager on duty.
Frequently Asked Questions About Panera Bread
Does Panera Bread Naperville accept reservations?
No, Panera Bread Naperville does not accept reservations.
What are the operating hours for Panera Bread Naperville?
Panera Bread Naperville is open daily from 6:00 AM to 9:00 PM.
Can I order food online for pickup or delivery at Panera Bread Naperville?
Yes, you can order online for delivery or use Rapid Pick-Up for quick grab-and-go service.
Does Panera Bread Naperville offer drive-thru service?
Yes, this location has a drive-thru for convenient service.
What payment methods are accepted at Panera Bread Naperville?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Panera Bread Naperville suitable for families and children?
Yes, Panera welcomes families and has a children's menu available.
What kind of menu options does Panera Bread Naperville provide?
Panera Bread offers soups, salads, sandwiches, artisan breads, flatbreads, vegetarian and vegan options, and specialty items like Soup in a Breadbowl.
Is there complimentary Wi-Fi available at Panera Bread Naperville?
Yes, customers can enjoy complimentary Wi-Fi while dining in.
What nearby places can I visit before or after dining at Panera Bread Naperville?
You can visit Ogden Mall for shopping, or grab a smoothie at Tropical Smoothie Cafe nearby. For a coffee alternative, 7 Brew Coffee is also close by.
Are there nearby facilities to help with errands around Panera Bread Naperville?
Yes, Citibank and LibertyX Bitcoin ATM are nearby for financial services, and CVS Pharmacy and MinuteClinic at CVS are available for health needs.
Is there any fitness or wellness center near Panera Bread Naperville?
Mid-America Ruff Cuts Tires, a gym and active life venue, is close to Panera Bread for your fitness needs.