Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Naperville is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
785 reviews
5 stars
417
4 stars
169
3 stars
79
2 stars
42
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some praising friendly service while others report rudeness and poor management.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, highlighting a consistent issue with order fulfillment.
Food Quality
While some reviews praise the food as delicious, others note a decline in quality and portion sizes, with complaints about items being out of stock.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some customers noting dirty surfaces and others appreciating the clean dining area.
Pricing Concerns
Several customers feel that prices are too high for the portion sizes and quality of food, leading to dissatisfaction.
- PPP J (PJ)6 days ago1.0My regular spot for quick bites. Ordered Italian sandwich today but it came out without protein portions and still passed their quality check. The order was also over 10 min late to the promised time and it still got messed up. Unbelievable! Does this look like 1350 cal lunch? Called twice but no response from this store.
- BBBri BanksNov 9, 20251.0Extremely disappointing experience at this Panera (Naperville–Ogden Mall). My husband and I placed two prepaid mobile drive-thru orders. When I gave the order names at the speaker, I was told to leave the line and get back in behind customers who arrived after me because they needed to "prioritze new orders". I was then told that prepaid orders could not be prioritized over new orders, which makes absolutely no operational sense and contradicts every other mobile pickup experience I’ve had. At the window, the manager on duty was rude, dismissive, and completely unapologetic. When I asked for contact information for a district or regional manager, she said she didn’t know and told me to return the next day. Instead of taking accountability, she implied I was an inconvenience for picking up an order I had already paid for. To make matters worse, both orders were incomplete—one missing chips (on the receipt) and the other missing a crème brûlée pastry. Poor customer service + poor processes = a terrible experience. Hoping Panera leadership retrains this team, especially the manager on duty.
- JFJeremy FordemwaltOct 22, 20255.0I love going to this Panera because of the friendly and accommodating staff. We ordered dinner tonight to go and unfortunately, we realized the brownie we ordered was missing after arriving home. I called up and spoke with Johnny about the missing item. He was apologetic and courteous. He took of refunding the dessert since we did not receive and then proceeded to offer a dessert at no charge the next time I’m there. Thank you Johnny and team for knowing how to take care of customers even if an issue arises.
- DHDenise Dale HickleOct 17, 20255.0I went through their drive-thru every morning for coffee, and great coffee it was, and a bagel for my granddaughter. Never a wait. Very efficient cashier window and friendly employees. It was a great experience that whole week.
- EREj RodriguezOct 17, 20254.0What can I say about Pandara?The food is always delicious.The price is good.They have to stop hiring young kids.But they always have an attitude on that I recommend it
Frequently Asked Questions About Panera Bread
Does Panera Bread Naperville accept reservations?
No, Panera Bread Naperville does not accept reservations.
What are the operating hours for Panera Bread Naperville?
Panera Bread Naperville is open daily from 6:00 AM to 9:00 PM.
Can I order food online for pickup or delivery at Panera Bread Naperville?
Yes, you can order online for delivery or use Rapid Pick-Up for quick grab-and-go service.
Does Panera Bread Naperville offer drive-thru service?
Yes, this location has a drive-thru for convenient service.
What payment methods are accepted at Panera Bread Naperville?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Panera Bread Naperville suitable for families and children?
Yes, Panera welcomes families and has a children's menu available.
What kind of menu options does Panera Bread Naperville provide?
Panera Bread offers soups, salads, sandwiches, artisan breads, flatbreads, vegetarian and vegan options, and specialty items like Soup in a Breadbowl.
Is there complimentary Wi-Fi available at Panera Bread Naperville?
Yes, customers can enjoy complimentary Wi-Fi while dining in.
What nearby places can I visit before or after dining at Panera Bread Naperville?
You can visit Ogden Mall for shopping, or grab a smoothie at Tropical Smoothie Cafe nearby. For a coffee alternative, 7 Brew Coffee is also close by.
Are there nearby facilities to help with errands around Panera Bread Naperville?
Yes, Citibank and LibertyX Bitcoin ATM are nearby for financial services, and CVS Pharmacy and MinuteClinic at CVS are available for health needs.
Is there any fitness or wellness center near Panera Bread Naperville?
Mid-America Ruff Cuts Tires, a gym and active life venue, is close to Panera Bread for your fitness needs.