Panera Bread

Reviews

• SD

  Sunny Day

  Jan 19, 2026
  1.0
  Usually good food but who can afford it? Also, the men's bathroom needs hot water, soap and a mop. It smells like fermented urine 🤢
• CM

  Chuck Montgomery

  Dec 30, 2025
  5.0
  Sandwich and salad were tasty
• IS

  Isaac S

  Dec 25, 2025
  1.0
  Their service and food is HORRIBLE!!! The guy by the register had a huge attitude. I ordered soup and it was not hot!!! Be careful, their soups are not fresh, they are frozen and they just warm them up!!!!!!!
• ED

  Eva Dahm

  Dec 11, 2025
  4.0
  Ordering ahead, so food was ready when I arrived. Good place for a group to gather. Most of the ten of us had soup or mac and cheese. Tomato soup was a little too spicy, a surprise. Our Jamacian group member thought the black bean could have been spicier.
• BB

  Bri Banks

  Nov 9, 2025
  1.0
  Extremely disappointing experience at this Panera (Naperville–Ogden Mall). My husband and I placed two prepaid mobile drive-thru orders. When I gave the order names at the speaker, I was told to leave the line and get back in behind customers who arrived after me because they needed to "prioritze new orders". I was then told that prepaid orders could not be prioritized over new orders, which makes absolutely no operational sense and contradicts every other mobile pickup experience I’ve had. At the window, the manager on duty was rude, dismissive, and completely unapologetic. When I asked for contact information for a district or regional manager, she said she didn’t know and told me to return the next day. Instead of taking accountability, she implied I was an inconvenience for picking up an order I had already paid for. To make matters worse, both orders were incomplete—one missing chips (on the receipt) and the other missing a crème brûlée pastry. Poor customer service + poor processes = a terrible experience. Hoping Panera leadership retrains this team, especially the manager on duty.

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