Panera Bread

3.8
460 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Naperville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Panera Bread
2775 Showplace Drive, Naperville, IL
60564, United States

Hours

Reviews

3.8
460 reviews
5 stars
215
4 stars
93
3 stars
49
2 stars
28
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, unacknowledged wait times, and rude interactions with staff, particularly with management.

Food Quality

Many reviews highlighted inconsistent food quality, including small portions, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several customers noted cleanliness issues in the dining area and food preparation areas, impacting their overall experience.

Pricing Concerns

Customers frequently mentioned that the prices were high relative to the portion sizes and quality of food received.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • JH
    Joy Howard
    1 day ago
    1.0
    Panera is up to their old tricks again,! The take out salads are so small now like before. Not worth the money. It just doesn't make since. They did this once before. Maybe they thought we would forget! Nope! Panera is expensive! I want my money's worth and this was not it! Then my order was wrong. I asked for broccoli cheese soup and got Mac and cheese instead. I lived too far to take it back. Further it tastes like the Kraft Blue Box Mac and cheese. Definitely doing the drive through. I will take my money down the street to establishments that value take out customers hard earned money.
  • SA
    Sheharyar Ansari
    4 days ago
    1.0
    The third time where I’ve came and picked up a Uber Eats order and they had me wait 5-20 minutes each time and all times the order was ready the whole time I was waiting without my knowledge even after showing the name the first time this happened
  • JJ
    Jumabay Jorobaev
    Nov 16, 2025
    4.0
    I haven’t tasted the food in panera bread cos they don’t serve Halal food, I like coffee and other beverages.
  • AK
    Aaisha Khan
    Oct 31, 2025
    1.0
    Legit so slow, the employees don’t even acknowledge you. A simple “be right with you” wouldn’t hurt. I waited 15 minutes in line and another 30 for my order absolutely insane. Get more employees if it’s that bad.
  • CM
    cindy meals
    Oct 24, 2025
    2.0
    This review is about the service. We are fans of Panera and have been coming here once a week for years. As of late, the counter service has been terrible. We consistently have to stand and wait for an employees finally come take our order. No one ever apologizes and they usually act put out to have to take our order. We watch employees take out trash and other chores while we stand there and no one even acknowledges we are there even though they are standing nearby. If you are too busy doing other chores and ignore customers then why are we here? Logically, someone should be assigned to watch the counter for customers and greet them. Very poor customer service. And, we had to wait a long time for our order,which we were eating in the restaurant. Too much emphasis on takeout orders and not on live customers in this facility. Very disappointing.

Frequently Asked Questions About Panera Bread

Does Panera Bread Naperville accept reservations?

No, Panera Bread Naperville does not accept reservations.

What are the operating hours of Panera Bread Naperville?

Panera Bread Naperville is open Monday to Thursday from 6:00 AM to 9:00 PM, Friday and Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM.