McDonald's

3.8
1073 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
892 W 75th St, Naperville, IL
60540, United States

Hours

Reviews

3.8
1,073 reviews
5 stars
442
4 stars
258
3 stars
167
2 stars
76
1 star
130

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

The restaurant is often noted for being clean and well-maintained, contributing positively to the dining experience.

Food Freshness

Many reviews highlighted that the food is generally fresh and meets McDonald's standards, although there were occasional complaints about incorrect or subpar items.

Staff Friendliness

While some customers praised friendly staff, others experienced rude or indifferent service, indicating inconsistency in employee attitudes.

Operational Issues

Several customers mentioned issues with mobile orders, drive-thru efficiency, and unclear policies, leading to frustration.
  • RW
    Rachel “Rae” Wood
    Nov 12, 2025
    5.0
    It was good and everything was cooked right and the waitress who brought our food was so sweet and nice! They were extremely busy on the inside. Almost no tables. I’m on a wheelchair and I was able to find a seat but more so in the back and it was hard to talk across the table due to the amount of people. But overall it was good.
  • RF
    Ray Freundt
    Nov 9, 2025
    3.0
    It’s a McDonald’s what can you really say. Food is mediocre, expensive for what you get.
  • IU
    Isabel Unzueta
    Nov 7, 2025
    3.0
    The iced coffee was not good and took forever to give us our meal!
  • NA
    Naza A
    Nov 3, 2025
    5.0
    I always have a great experience at this McDonald’s! The staff are friendly, the service is quick, and everything is always fresh and hot. The restaurant is clean, and the team always greets you with a smile. It’s such a small thing, but it really brightens your day. Thank you for keeping the good vibes and great service! 😊🍟
  • AA
    angel
    Oct 18, 2025
    1.0
    Everytime without fail when i order in advance through the app when i get to drive thru im always sent to a spot to wait. Why if the system is not working correctly is that the first question that is asked? "Will you be using the mobile app today?"i have had to wait anywhere from 5 mins on the rare chance all the way to 15 mins. Ridiculous considering multiple cars order more behind me without using the app and get their food and leave before im even given my food.

Frequently Asked Questions About McDonald's

What are the regular opening hours for dine-in at McDonald's on weekdays?

McDonald's in Naperville is open from 5:00 AM to 11:00 PM Monday through Thursday, and operates 24 hours on Fridays and Saturdays.

When is McDonald's delivery service available during the week?

Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday, 24 hours on Friday and Saturday, and from 5:00 AM to 9:30 PM on Sunday.