McDonald's

3.4
852 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3232 S Rt 59, Naperville, IL
60564, United States

Hours

Reviews

3.4
852 reviews
5 stars
332
4 stars
158
3 stars
110
2 stars
61
1 star
191

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and wrong modifications.

Service Speed

Many reviews highlighted long wait times for both drive-thru and curbside pickup, with some customers waiting over 30 minutes.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and food residues, contributing to a negative dining experience.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from rude and unprofessional behavior to positive interactions with some employees.

Food Quality

While some customers enjoyed the food, many reported issues with freshness and quality, including cold or stale items.
  • KM
    Kevin M
    Jan 2, 2026
    1.0
    The constant loud beeping from behind the counter makes dining in an excruciating experience.
  • ZM
    Zac Mcglynn
    Dec 14, 2025
    1.0
    SCAM Beware if you order delivery. I’ve ordered from here three times now. Twice they only included 3 tenders instead of the 4 I paid for, and this time they didn’t include any tenders at all. This keeps happening and its only at this location 3232 Route 59, Naperville
  • JM
    Jan Mad
    Dec 11, 2025
    3.0
    THEY DO NOT HAVE A PLAYPLACE ANYMORE
  • AC
    Adam Cehic
    Dec 10, 2025
    1.0
    Waited 40 min in curbside pickup , arrived first and didn’t even get my food , 3 other cars got theirs and my drink was given to the wrong car?! On top of that I’m a type 1 diabetic so I gave insulin ahead of time for my meal and my blood sugar dropped a ton, this is unacceptable.
  • KF
    K F
    Dec 3, 2025
    1.0
    Fast food is supposed to be quick. Not 30 minutes to get your entire order where everything is cold. The meals show up inaccurate. The manage is unprofessional. There’s 2 sisters working there wearing their winter coats and ear muffs while working. They can’t understand how to get a small Diet Coke without it taking 6 minutes. They don’t prioritize the in restaurant guests when it’s empty inside and only care about the drive thru. The customer service is terrible. This McDonalds has gone down hill. Don’t trust this place

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's in Naperville, IL?

McDonald's in Naperville, IL is open from 5:00 AM to 11:00 PM Monday through Thursday, 24 hours on Friday and Saturday, and from 4:00 AM to 11:00 PM on Sunday.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services including curbside pickup, same day delivery, and no-contact delivery.