McDonald's

3.6
630 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1298 S Naper Blvd, Naperville, IL
60540, United States

Hours

Reviews

3.6
630 reviews
5 stars
257
4 stars
133
3 stars
95
2 stars
45
1 star
100

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, such as cold items, missing ingredients, and unsanitary conditions.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary practices by staff.

Mobile Ordering

Customers experienced problems with the mobile ordering system, including cancellations and delays in receiving orders.

Mixed Experiences

Some patrons had positive experiences with friendly service and good food, contrasting sharply with the negative feedback from others.
  • ID
    I D
    2 days ago
    5.0
    This McDonald’s is always very clean, and the workers are consistently friendly. Definitely one of the best McDonald’s locations in the area! Thank you!!!
  • BM
    Brian Mil
    Oct 29, 2025
    3.0
    They've been good with most. Foods as expected, morning drive thru has been good over the years. What made me write a review is I have never been able to get a frappe from this location. And I have tried multiple times at different times of the day. I have always been told it is down or its cleaning. But its been months so I got concerned.
  • LR
    Lazara Ruiz
    Oct 17, 2025
    2.0
    Address 75th and naper Blvd in market place plaza went for Breakfast had a bad experience ,terrible service employee was rude. my food because I didn't order on kias my food eggs look like they clean the floors then gave it to me evil. gave me a biscuit that was left over old look dirty. These employees not good to eat there they tamper with your food when they don't like you now they should have to be careful where you eat. Employee tried to give me money for a coffee that I didn't even pay for, I paid for one coffee and I told them is this my order cause this got 2 coffees I only order 1 coffee and already they were ready to give me money out of the register ,when I only purchased 1 coffee. Why would you want to give me a refund on a coffee that I didn't purchase? I had to bring it up to them to tell them. I don't want no money that don't belong to me. I'm just asking a question, is this my order? The bag was greasy. It looked like it was an old bag that they had of something that they threw out,and that they took out the garbage, hash Brown was cold. Coffee lid full of coffee dripping all over. Al never go there again will be scare someone do something to my food scary. I don't recommend this place employees arguing with one another over food order when I walk in was ignored. And when I try to get their attention and I did they change the board from breakfast to lunch and I got there on time before breakfast was over and there was another lady behind me too. That she wanted breakfast. We've been waiting there for them to take care of us. Because I'm not too good with that Kias board .really don't like it .im old school. What a bad experience with all these law of trump I feel employee not giving good service Discriminate. When I spoke to. The manager he told me that she's been working there 20 years, but that don't. substantiate her conduct against me Because shes been working there for twenty years that don't mean that she can disrespect me or be rude to me or give me the food like its been clean on the floors bag greasy and wrinkle like if it was taken out the garbage can. I've been there and that McDonald's many times and I see a lot of rudeness, I mean, because of all the stuff that's happening in the world, is not our fault. I should get good service i pay for my food didn't ask for it free. This the 4th time these employees has giving me my food in a rude and unacceptable way. Won't be going there anymore food look like tamper with . Eggs Smear on floor and then put on tray and giving to me . Grossed.
  • ME
    M E
    Oct 14, 2025
    1.0
    Placed my order on the app. App marked me *at the restaurant* when I was making the turn from Naper Blvd. Got there at 10:59pm - when they were still *open*. They turned the system off *after* I was at the drive-thru window. I *saw* it switch off. Absolutely disgusting service. In this country, "Open til 11pm" means they *serve* people who get there at 10:59. *Especially* when the order is already in the system *and* the app marked the potential customer as *there*. This was my first time at this McDonalds and I will certainly *never* return.
  • TA
    terrence ash
    Aug 19, 2025
    1.0
    The slowest McDonald's I've been too. I get being slammed, but something has to be done about a 20 min wait for ice cream and apple pies. Guests were incredibly upset, staff were incredibly upset, all around a subpar McDonald's experience.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1298 S Naper Blvd, Naperville?

McDonald's is open Monday through Saturday from 5:30 AM to 11:00 PM, and on Sunday from 6:00 AM to 10:00 PM.

Does McDonald's offer drive-thru services and what are its hours?

Yes, McDonald's offers drive-thru service Monday through Saturday from 5:30 AM to 11:00 PM, and on Sunday from 6:00 AM to 10:00 PM.