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McDonald's

3.8
(1347 reviews)

Business Details

1376 N Route 59, Naperville, IL
60563, United States
(630) 548-1725
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1376 N Route 59, Naperville, IL
60563, United States

Hours

Reviews

3.8
1,347 reviews
5 stars
614
4 stars
294
3 stars
207
2 stars
69
1 star
163

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, attentive, and quick to assist, although some reported instances of rudeness.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others complained about old or poorly prepared food.

Service Efficiency

Customers noted quick service at times, especially in the drive-thru, but also reported long wait times and order inaccuracies.

Cleanliness

The cleanliness of the restaurant received positive remarks, but there were also complaints about dirty conditions and hygiene issues.

Customer Experience

Overall customer experiences varied widely, with some expressing satisfaction and others reporting significant dissatisfaction with service and food.
  • CC
    Cynthia Cremer
    2 days ago
    5.0
    Allowed me to stay without purchasing to charge my phone.
  • ES
    Elijah Steinbach
    Feb 12, 2026
    1.0
    I WOULD GIVE THIS ESTABLISHMENT 0 STARS IF I COULD!!! Let's start off eith saying ive worked at a mcdonalds, and I now work at portillos and I understand being very busy, and missing items and tipically im very calm and not petty or anything about going to corporate, going to surveys all of that, I dont care about the buy 1 get 1 sandwich. But let me tell you ive never experienced this at any mcdonalds or drive thru every. I understand being busy and rushing, I get it. But from the moment my order was taken, it took 3 minutes for them to acknowledge me( yes i timed it). Then when they asked for my number I said it they said okay I saw it didnt apply, I told them they were like okay and I said it again and they were like okay, noticing the exact same issue. So I was like whatever i pull forward, and I let the lady k ow I dont think my perks were applied she didnt care she didnt ask for my perks grabbed my payment sent me on my way, and I was like okay.... so Ill just speak to a manager, I told the window team member my issue she was like oop its your problem your fault, you were supposed to do it before, when the other 2 tms on cod 2 and your cash women wouldn't do anything about. And so I asked for a manager she she said the manager cannot help you will not help you and is too busy. And I was like thats not how this works, youre manager can fix this, and I know they can cause I watched my manager fix this kind of issue when I worked every single time there's a mischarged car, or a incorrectly wrong up item. So it was a complete lie and your team members treated me with absotuely no respect. I will not be returning. Then your manager said that it'll be this long hassle to be refunded and I didnt appreoate it because I know its not that hard. And if it id okay... but you shouldn't tell your guest that it'll be extremely difficult FOR YOU to do the refund, making me feel like I am not a valued guest. And I found the entire establishment unprofessional and un justified for how they treated me. And I am not one to ever complain, if my burger was made wrong I eat it I dont care. But this this was extremely unacceptable
  • JN
    Johnathan Nicanor
    Feb 8, 2026
    3.0
    First time to this location here, the service was great but my food wasn't, ordered 2 double cheeseburgers and were super salty, and the fries were bland also.
  • JJ
    jose jil
    Jan 27, 2026
    5.0
    Very great staff quick to assist you and they are fast. They seem to be very organized
  • CM
    Carlos Montana
    Jan 26, 2026
    5.0
    The food tasted Great and customer service was incredible. I can tell The Owner and The Managers really care about their customers, because they reach out via google maps especially when customers aren’t satisfied. It’s nice to have a place to get a quick meal in during Lunch Break. Thank you !

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Naperville, IL?

McDonald's in Naperville operates daily from 5:00 AM to 11:00 PM on weekdays and Sundays, and until midnight on Fridays and Saturdays.

Does this McDonald's location offer delivery services?

Yes, McDonald's Naperville offers delivery daily from 5:00 AM to 10:30 PM with options including same day and no contact delivery.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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