Einstein Bros. Bagels

4.2
483 reviews
Smoky brisket and melty cheddar breakfast sandwich layered with egg and chipotle cream on a toasted jalapeño-cheddar bagel—fresh, bold, and crave-worthy

About

Bagel ShopBakeryBreakfast RestaurantCoffee ShopCafe
Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Einstein Bros. Bagels
22 Jackson Ave, Naperville, IL
60540, United States

Hours

Reviews

4.2
483 reviews
5 stars
290
4 stars
96
3 stars
32
2 stars
18
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, others reported rude service and long wait times.

Food Quality

Many reviews highlighted the freshness and taste of the bagels, but there were complaints about incorrect orders and declining food quality.

Order Efficiency

Numerous customers experienced long wait times for their orders, especially for mobile orders, indicating issues with order management.

Atmosphere and Cleanliness

Feedback varied on the cleanliness of the location, with some noting it was dirty and unkempt, while others appreciated the atmosphere.

Dining Experience

Customers expressed frustration over the lack of indoor dining options, which has been a consistent complaint since the pandemic.
  • SA
    Sara Al
    Oct 28, 2025
    5.0
    I was helped by Bonnie at the Downtown Naperville Einstein’s, and she was absolutely wonderful! She’s so kind and genuinely cares about customers. Her positive energy made my whole visit better. I highly recommend!
  • AP
    anonymous penguin
    Oct 17, 2025
    1.0
    The workers refuse to make my order correctly and don’t give me my food either
  • JM
    Jake Mesewicz
    Sep 29, 2025
    5.0
    The best service for any Einstein Brothers in Chicagoland.
  • RS
    Raj Soni
    Sep 21, 2025
    2.0
    I visit this shop often and recently I see employees do not attend the customer in queue quickly. I had to wait for 10 minutes at the register to give my order while shop had 6-7 customers only, I had to call several times for employee to get attention.
  • AP
    Alyssa Poshka
    Sep 20, 2025
    2.0
    Ridiculous. I ordered on the app and paid for a muffin and didn’t receive it.. my bagels was supposed to be sliced thin and it was not. Honestly a waste of money lol

Frequently Asked Questions About Einstein Bros. Bagels

What types of products does Einstein Bros. Bagels offer?

Einstein Bros. Bagels offers fresh-baked bagels, cage-free egg sandwiches, deli lunch sandwiches, breakfast and lunch for groups, specialty coffee beverages, pastries, and more.

What are the operating hours of Einstein Bros. Bagels in Naperville?

The store is open daily from 6:00 AM to 2:00 PM. On December 24th, it opens from 7:00 AM to 1:00 PM, and it is closed on Christmas Day.