Brand Certified
Dunkin'
3.8(323 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
702 S Washington St, Naperville, IL
60540, United States
Certified by Dunkin' • Feb 22, 2026
(331) 472-4495
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Naperville, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
323 reviews
5 stars
160
4 stars
68
3 stars
29
2 stars
13
1 star
53
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and poor management.
Product Consistency
Many customers noted inconsistencies in drink quality and food freshness, with some expressing dissatisfaction with the taste and preparation of their orders.
Cleanliness
The cleanliness of the location received positive remarks from some customers, while others reported unsanitary conditions.
Customer Experience
Several reviews highlighted positive interactions with specific staff members, indicating that individual employees can significantly enhance the customer experience.
Operational Issues
Customers frequently mentioned long wait times and issues with order accuracy, suggesting operational inefficiencies.
- JJJuanDec 9, 20251.0Horrible service and horrible coffee. Spoke to a manager named "b" about getting a refund on three drinks that were made. Buddy asked me to come before 1 pm because no one else does refunds. Told him I spoke to Mintu about getting the drinks replaced because they tasted nothing but milk and espresso. B said he was going to check the cameras. For what? I'm telling you what happened. Long story short, I tried calling several times and he wasn't there. It took almost two weeks to get a refund from this guy. He said he was going to call me on a Tuesday, buddy never called me. How do you have an establishment without a manager? This guy needs to chose a different profession because hospitality is not it.
- VSV ScatenaNov 14, 20255.0Great staff! Always helpful, polite, pleasant, and in a great mood. Never a bad experience. I am so glad it's my local store. So many other stores around are awful. A big shout-out to AJ!
- BLBeth E. LucianoNov 12, 20254.0Also is a Baskin Robbins. I enjoyed a black coffee and a dish of ice cream for an afternoon snack. Comfortable an pleasant.
- ATAngela ThompsonOct 17, 20251.0I visited the location with my family on Sunday evening around 4:30 PM. There were two Indian employees working, and one of them — who had an Indian accent — took my order. During the interaction, he was making fun of me while taking the order, which felt very disrespectful. This isn’t the first time I’ve noticed this kind of behavior. The afternoon shift used to be great, but lately, the service has been disappointing. The same group of Indian guys often talk in their own language while taking orders and even at the window, and it feels like they’re making fun of customers. As a customer, I expect a friendly and professional experience — smiling faces, polite service, and a welcoming attitude. Unfortunately, this time it was the opposite. I hope serious steps are taken to address this behavior, as no customer should feel mocked or uncomfortable when visiting.
- NRNATHANIAL RACHAELSep 20, 20255.0FIRST TIME I WRITE REVIEW FOR ANY BUSINESS . SO NICE TASTE.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Naperville, IL?
Dunkin' is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 8:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.
What kind of food and beverages can I find at Dunkin' in Naperville?
You can enjoy coffee, espresso, breakfast sandwiches, donuts, tea, and seasonal drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location features a drive-thru for quick and easy service.
Can I order my Dunkin' favorites ahead of time with a mobile app?
Absolutely, you can order ahead using the Dunkin' mobile app for a fast grab and go experience.
Does Dunkin' in Naperville stay open late for night cravings?
Yes, Dunkin' serves late-night food and is open until 9:00 PM on most days and until 8:00 PM on Sundays.
What nearby places can I visit before or after my stop at Dunkin'?
You can visit nearby places like Baskin-Robbins for ice cream, Brown's Chicken for American fast food, or the Naperville Cemetery for a historical site.
How can nearby medical centers be helpful when visiting Dunkin' Naperville?
Nearby medical facilities like Naperville Medical Center and University Pediatrics and Family Medicine can provide convenient healthcare access before or after your visit to Dunkin'.
Are there convenient financial services near Dunkin' in Naperville?
Yes, the GetCoins Bitcoin ATM is nearby, allowing you to access financial services conveniently while visiting Dunkin'.
What payment methods are accepted at the Dunkin' Naperville location?
Dunkin' accepts both debit and credit card payments for your purchases.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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