Dunkin'

3.7
502 reviews
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Business Details

1991 Brookdale Rd, Naperville, IL
60563, United States
(630) 848-0030
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Naperville, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1991 Brookdale Rd, Naperville, IL
60563, United States

Hours

Reviews

3.7
502 reviews
5 stars
240
4 stars
102
3 stars
43
2 stars
23
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, substitutions without notification, and overall dissatisfaction with order fulfillment.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and food handling practices.

Product Quality

Customers expressed disappointment with the quality of food and drinks, citing stale items and incorrect preparations.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items.
  • SN
    Sarinthia Newman
    Dec 26, 2025
    1.0
    How do you mess up a medium iced coffee with Carmel, cream & sugar? Cup over flowing and gross. Waited in drive through about 10 minutes, no other customers. Try a different Dunkin. Wasted my free coffee points 🙄
  • KK
    Kevin
    Dec 25, 2025
    1.0
    Bought two drinks. Walked away without giving receipt in the drive-thru. Small coffee, cream and sugar. Tasted like they forgot to put the coffee in. Clowns.
  • KM
    Kimberly Moore
    Nov 30, 2025
    5.0
    I have been coming here for the last 3 years and they always provide my order right. I love they are 24 hours open as it’s very convenient when im craving something sweet!
  • JS
    jordan schmitz
    Nov 29, 2025
    1.0
    First time and last time here. Used my reward points on a free drink, so at least it wasn’t a complete waste. My strawberry refresher had powder and brown substance at the bottom. Glad I only had a few sips before noticing. Never had this issue at other Dunkin’s.
  • DK
    d k
    Oct 23, 2025
    1.0
    the guy taking our order at the drive through was a younger, taller, built man. we could barely hear him, he had me repeat the order 3 times, then when we got to the window he genuinely did not say a single word. before we left, we realized he had forget a wrap and he rolled his eyes, banged his hand on the table, then walked away. awful and rude this guy needs to be fired.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Naperville, IL?

Dunkin' in Naperville is open 24 hours Monday through Friday, from 5:00 AM to 11:00 PM on Saturdays, and from 5:00 AM to midnight on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.