Business Details
About
Mexican Restaurant
Chipotle Naperville Tower Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
633 reviews
5 stars
279
4 stars
120
3 stars
45
2 stars
34
1 star
155
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, bland, or improperly cooked items.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and overflowing trash bins.
Portion Sizes
Customers frequently mentioned that portion sizes were smaller than expected, leading to dissatisfaction.
Management Concerns
There were complaints about unprofessional management and staff, with calls for better training and customer service.
- JMJoey M.4 days ago5.0I absolutely love this location! The general manager Sam took care of me and my wife to the fullest extent. The whole team was amazing while dealing with a rush of hungry people. If you see Sam and her team I guarantee an excellent experience. Best chipotle, speaking as a former employee.
- SRSamantha RoblesNov 6, 20251.0I went to pick up an online order and the Asian manager was SO RUDE. Not only ignoring customers but yelling at an employee in front of customers! I was in a rush but for the 5 mins I waited for my online order, she continued yelling and throwing things because he “wasn’t calling out” when he was running low on food. Working in customer service, that is not how you speak to employees. Clearly some people don’t know how to manage and it shows. My complaint is mainly because she just seemed to be getting a thrill out of humiliating the employee, which was an older man, in front of customers. Absolutely disgusting to have a manager like that. Instead of “correcting” the employee, she needs to be corrected herself.
- ZDZachary DuenasOct 8, 20251.0Every single time I go into this place either they ran out of chips or ran out of chicken or just add a certain item that you want! I mean I went today after months of not going and I had to wait 25 minutes for chicken!? Just never go here!
- TNTravis NembhardtSep 18, 20251.0worst service i’ve experienced in a long time. completely apathetic & loud & employees have a resentment towards customers. Sad.
- JMJacob MacgaffeyAug 2, 20251.0Asked for half and half rice like any normal person and somehow got charged for an extra side. For what?? A basic request? Make it make sense. Then when I asked for the cup she forgot to give me, the employee yelled at me like I personally ruined her day. Ma’am, I just want water, not trauma. Whole experience was unhinged. Charged extra for no reason, attitude for free. Do better, Chipotle.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Naperville Tower Crossing serve?
Chipotle serves customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill at 1516 N Naper Blvd?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does Chipotle in Naperville Tower Crossing offer delivery and in-store pickup options?
Yes, Chipotle offers both in-store pickup and delivery services.
Where can I order Chipotle online for pickup or delivery?
You can place online orders for pickup or delivery at https://order.chipotle.com/ or use the Chipotle app available in the App Store.
How can I contact Chipotle Mexican Grill in Naperville Tower Crossing?
You can reach them by phone at +1 331-457-4192 or by email at il.1800.NapervilleCrossing@chipotle.com.
Does Chipotle Naperville Tower Crossing accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering and catering delivery services.
What nearby dining options are available around Chipotle Naperville Tower Crossing?
Nearby restaurants include Tom & Eddie's (burger restaurant), Honey Baked Ham (delicatessen and sandwich shop), Tous Les Jours (bakery and café), and McDonald's (fast food and burger restaurant).
Are there any nearby health and medical facilities close to Chipotle in Naperville?
Yes, several nearby medical centers include Advocate Medical Group Primary Care, Razi Orthodontics, Advocate Outpatient Center, and Advocate Heart Institute.
Can I visit any nearby wellness or fitness centers when visiting Chipotle?
You can visit Momentum Physical Therapy nearby for physical therapy services.
Are there any nearby shopping or specialty stores close to Chipotle Naperville Tower Crossing?
Nearby shopping options include Fruitful Yield (organic grocery store and health market), Lindsay's Leather & Shoe Repair, Asia Supermarket, and Family Shelter Service Resale Shops (thrift store).