Business Details
About
Mexican Restaurant
Chipotle Naperville Riverwalk is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
425 reviews
5 stars
201
4 stars
80
3 stars
29
2 stars
24
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Food Quality
Many customers reported inconsistent food quality, including dry meat, overcooked rice, and missing ingredients.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, with dirty tables and unsanitary food handling practices.
Portion Sizes
Customers frequently complained about reduced portion sizes, feeling that they were not receiving value for their money.
Management Issues
There were multiple mentions of poor management, including staff being unprepared and not addressing customer complaints effectively.
- NSNimer Salas4 days ago1.0Just horrible!
- VIVernita INov 11, 20251.0First off the trick barely gave me a scoop of rice when I asked for more I was informed that it will be extra this is the first time me hearing this but this location will never receive my money again
- JJJoshOct 18, 20251.0Went there with a couple of my friends, only to be told that I cannot have a certain amount of cilantro and meat in my burrito, despite me being the one paying the price and not only that on top of it, it was my birthday that day and I was treated very poorly with attitude, and the tacos were very gross The meat was dry. It was like eating a car tire and the cilantro didn’t even taste fresh. Despite That Produce should be sold fresh and fresh only I know this because I have a food handling license possibly the worst chipotle I’ve ever been to in my entire life. I have seen an orangutan handle of food counter three Smirnoff bottles deep than what I’ve witnessed over there.
- BABrad AndersonSep 20, 20251.0This was one of the most disappointing Chipotle visits I’ve ever had. • No black beans. • No chips. • No lettuce. No carne asada OR carnitas?! Every time I asked about something missing, I overheard the staff say, “It wasn’t prepped.” It didn’t feel like a one-off mistake—more like they just weren’t ready to serve customers at all. For a place that’s supposed to be about fresh, customizable food, it’s frustrating when half the basics aren’t even available. If this location can’t get the essentials prepped, I’ll be going somewhere else next time.
- CKCharlotte KeeleySep 16, 20255.0The dude running shift today (younger black man) is AMAZING!! he has the store clean, following every protocol, and is obviously in charge (without being over bearing) I am eating lunch taking notes on how to be a good manager from this guy!! He is leading in words and actions, helping his employees and anticipating problems before they arise. Get him in charge of more stores!!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Naperville Riverwalk serve?
Chipotle Mexican Grill offers customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, real ingredients.
What are the opening hours for Chipotle Mexican Grill at 22 E Chicago Ave, Naperville?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill in Naperville provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Naperville Riverwalk?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app.
Where is Chipotle Mexican Grill located in relation to notable landmarks in Naperville?
It is located behind North Central College in the Dupage area of Naperville.
What are some nearby places I can visit before or after dining at Chipotle Mexican Grill?
You can visit Starbucks for coffee, Effin Egg Naperville for breakfast or brunch, or Penzeys Spices for specialty groceries nearby.
Are there any beauty or hair salons near Chipotle Mexican Grill in Naperville Riverwalk?
Yes, nearby salons include Versed Hair Loft, Salon Suites, Shear Trendz, and Salon Lofts Naperville.
Can I find other dining options close to Chipotle Mexican Grill in Naperville?
Nearby dining options include Five Guys burger restaurant, Fat Rosie's Taco and Tequila Bar, and Shakou Naperville offering Asian fusion cuisine.
How can customers benefit from Chipotle Rewards at the Naperville location?
By signing up for Chipotle Rewards, customers can earn points for free food and receive exclusive offers.
What payment and services does Chipotle Mexican Grill offer?
They accept credit cards, offer catering, gift cards, and provide online ordering and marketplace delivery.